Katherine Burns
Wellington,WGN
Summary
Skilled Senior Underwriter specializing in Life Insurance, offering more than 10 years of experience in the insurance industry. Highly adept in underwriting moderate to complex policies, and providing wrap around services to support this function.
Overview
12
12
years of professional experience
Work History
Senior Underwriter
Booster Financial Services
10.2023 - Current
Responsible for creating and implementing an underwriting strategy and processes, and completing underwriting assessments for new business applications.
Senior Underwriter
Chubb Life Insurance
06.2019 - 09.2023
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on contracts and policies.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Managed on average 30 incoming applications, calls, emails or medical reports per day
- Provided mentoring support to junior colleagues
- Signed off/audited junior underwriters cases
Intermediate Life Underwriter
CIGNA Life Insurance New Zealand Limited
09.2014 - 06.2019
Contact Centre Quality Officer
CIGNA Life Insurance New Zealand Limited
05.2013 - 08.2014
Insurance Sales Consultant
CIGNA Life Insurance New Zealand Limited
08.2011 - 05.2013
Education
Newlands College
Wellington, WGNSkills
- Guidelines Understanding
- Loss Prevention
- Quality Control
- Relationship Building
- Policy Quoting and Pricing
- Sales Support
- Quality Assurance
- Agent Support
- Policy Development
- Risk Assessment
Skill Summary
- Accurate assessment of complex medical, lifestyle and financial risks in order to ensure correct pricing and offerings for life insurance products
- Completed monthly reporting and data analysis to improve automated and manual underwriting throughput and turn-around-times
- Automated rules engine improvements to achieve better straight-through processing rates
- Achieved >95% audit results from 2014-2023
- Created and implemented training resources for junior underwriters and sales staff
- Mentored junior underwriting staff
- Signed off and audited cases for junior underwriters
- Recipient of the 'Rising Star' award for Quarter 2 in 2016. Awarded for dedication and contribution to the Underwriting Team
- Highly productive
Personal Information
- Available: Part Time, Full time
- Marital Status: Married
- Date of Birth: 30th August 1991
- Nationality: New Zealand / Irish
References
Available on request
Timeline
Senior Underwriter
Booster Financial Services
10.2023 - Current
Senior Underwriter
Chubb Life Insurance
06.2019 - 09.2023
Intermediate Life Underwriter
CIGNA Life Insurance New Zealand Limited
09.2014 - 06.2019
Contact Centre Quality Officer
CIGNA Life Insurance New Zealand Limited
05.2013 - 08.2014
Insurance Sales Consultant
CIGNA Life Insurance New Zealand Limited
08.2011 - 05.2013
Newlands College
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