Katherine Davies

• Oversaw daily operations and workflow of shop environment to ensure efficiency.
• Developed and implemented procedures for optimized shop operations.
• Organized inventory and maintained stock levels for materials and supplies.
• Coordinated customer service efforts to enhance client satisfaction and loyalty.
• Resolved customer complaints promptly and professionally.
• Responded to customer inquiries in a timely manner.
• Managed customer care, ordering, and stock control to streamline processes.

• Efficiently managed operations of Decorator Centre and hardware/plastering shop.
• Oversaw daily administrative tasks for leading building supplies company.
• Coordinated interdepartmental communication to enhance operational efficiency.
• Assisted customers with inquiries, order processing, and colour consultations.
• Organized files and documentation for streamlined access and retrieval.
• Processed vendor invoices, ensuring timely payment approvals.
• Developed strong relationships with other departments to support business activities.
• Maintained front desk operations, delivering excellent customer service.

• Ordered all green goods and processed orders for efficient allocation.
• Managed store operations, including opening, closing, and cashing up tills.
• Guided team to achieve targets while adhering to established protocols.
• Ensured team received timely updates on e-learning requirements and promotions.
• Served and advised customers, resolving issues for optimal outcomes.
• Led daily operations with a focus on superior customer service initiatives.
• Trained new staff on store policies and inventory management systems.
• Collaborated with management on strategic planning for sales events.

• Maintaining stock, merchandising, ordering, and part of the health and safety committee.
• Wave and forklift certification
• Provided exceptional customer service by addressing concerns and solving problems.
• Participated in inventory counts to ensure accurate stock management practices.
• Operated cash registers to process payments from customers, when required.
• Worked hard to learn required tasks quickly to maximize performance.
• Participated in team meetings to discuss strategies for improvement.
• Participated in regular training sessions to improve product knowledge and service skills

Assisted customers across all departments, including fabric, haberdashery, craft, and furnishings.

• Processed sales transactions accurately through point-of-sale systems.
• Provided information on promotions and product features to enhance customer engagement.
• Conducted inventory checks to ensure optimal stock levels on the sales floor.
• Responded to incoming telephone inquiries regarding store offerings and services.

Delivered expert advice on plant care and maintenance techniques.

• Processed customer transactions efficiently while operating cash register.
• Monitored plant health, promptly reporting issues to management.
• Maintained cleanliness and organization of garden center displays.
• Resolved customer complaints professionally to enhance satisfaction.
• Performed regular maintenance tasks, including watering, weeding, and pruning plants.
• Managed incoming shipments of plants and merchandise effectively.
• Assisted customers in selecting appropriate plants and gardening supplies.

Prepared and served diverse coffee beverages and snacks to customers.

• Assisted customers with menu selections, accommodating special requests.
• Maintained cleanliness and organization of café work areas.
• Operated cash register, processing transactions efficiently.
• Adhered to health and safety regulations in food handling and equipment operation.

• Managed existing customers to enhance understanding of learning management systems for schools.
• Ensured customer satisfaction with services and added value to current systems.
• Provided reception and front desk support during holiday periods, effectively directing calls.
• Coordinated email correspondence and organized router shipments to schools.

• Executed shop opening and closing procedures, ensuring compliance with operational standards.
• Managed banking transactions and cash handling, maintaining accurate financial records.
• Assisted customers with gift selection and provided professional gift wrapping services.
• Conducted stock maintenance and ordering to ensure optimal inventory levels.
• Processed lay-bys efficiently, enhancing customer satisfaction.

• Coordinated sales efforts through client visits to strengthen relationships and drive revenue.
• Liaised with staff to ensure accurate and timely order dispatch.
• Managed invoicing and documentation to streamline administrative tasks.
• Developed comprehensive sales strategies to enhance market positioning.
• Provided insights for new product lines based on revenue growth opportunities.
• Executed telephone sales initiatives while resolving customer issues efficiently.
• Cultivated strong partnerships with clients and vendors to support business objectives.
• Analyzed customer feedback to pinpoint areas for product and service enhancements.

• Assumed full responsibility for garden centre operations during manager's absence.
• Managed Planteria with a focus on budget adherence and sales improvement.
• Organized team activities to enhance productivity and customer service.
• Oversaw stock management, ensuring optimal inventory levels and product availability.
• Maintained attractive displays to promote products effectively.
• Provided face-to-face and telephone advice to customers, addressing inquiries promptly.
• Managed inventory levels to ensure product availability for customers.

• Advised and served customers while ensuring timely deliveries and stock maintenance.
• Managed stock display and placed orders for herbaceous plants.
• Operated tills efficiently, facilitating smooth transactions.
• Pursued NVQ in horticulture concurrently to enhance professional knowledge.