Katherine Dunye
Auckland,AUK
Summary
Multifaceted financial services professional with proven expertise in Anti-Money Laundering (AML), complemented by strong client relationship management skills, adaptability in dynamic environments, and a collaborative team approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Investor Services Associate
Milford Asset Management
11.2023 - Current
- Delivered exceptional customer service by promptly responding to client inquiries via phone and email, resolving issues efficiently, while maintaining a high standard of professionalism.
- Provided front-line support to investors across KiwiSaver and investment funds.
- Educated clients on Milford’s product offerings and fund structures (non-advice), enabling them to make informed decisions aligned with their financial goals and risk profiles.
- Offered consistent support during peak onboarding periods, regularly working extended hours, and.
- Assisted the Client Operations team with application processing to ensure timely and compliant account setup.
- Thrived in a fast-paced team environment, consistently supporting shared team goals.
AML Compliance Analyst
APLYiD
Grey Lynn
01.2022 - 11.2023
- Participated in new client onboarding and contract renewal processes, ensuring compliance with AML/CFT regulations and internal procedures.
- Maintained detailed case logs for all AML-related reviews to track progress, completion, and audit readiness.
- Supported the onboarding and training of new employees, providing guidance on AML policies, CDD/EDD processes, and system navigation.
- Maintained up-to-date knowledge of AML/CFT legislation and best practices by regularly attending workshops, webinars, and completing ACAMS online training.
- Delivered and managed AML training sessions for new clients.
- Assessed client risk profiles to determine the level of due diligence required (Standard, Simplified, or Enhanced), based on regulatory guidelines.
- Conducted research and analysis to complete Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including beneficial ownership and source of funds checks.
- Reviewed customer identification and supporting documents to ensure they met AML/CFT requirements before account activation, or continued servicing.
Customer Success Specialist
APLYiD
Grey Lynn
01.2021 - 12.2021
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Drafted and organized manuals, guides, and visual materials for client training purposes.
- Oversaw multiple accounts.
- Acted as the main point of contact in matters relating to client concerns and needs.
Sales Executive
APLYiD
Grey Lynn
10.2019 - 12.2020
- Resolved customer complaints regarding sales and service.
- Scheduled sales appointments, and met with potential customers to explain the benefits of products and services.
- Discussed pricing and negotiated service contracts to secure agreements.
- Generated sales by prospecting leads, cold calling, and networking.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Identified new customers through pipelining and pre-qualification.
Sales Representative
Renti
Grey Lynn , Auckland
03.2019 - 10.2019
- Cross-sold additional products and services to purchasing customers.
- Followed up on sales leads through outbound calling.
- Documented sales call data in Pipedrive.
- Generated sales by prospecting leads and cold calling.
- Met KPIs.
- Answered product questions with up-to-date knowledge.
- Assisted customers during the selection process and helped choose the perfect products to meet individual needs.
Skills
- Adaptability in fast-paced environments
- Investment education
- Team collaboration
- Enhanced due diligence
- Anti-money laundering
- Customer relationship management
Certification
Certified Know Your Customer Associate (CKYCA)
Association of Certified Anti-Money Laundering Specialists (ACAMS)
[September, 2022]
Timeline
Investor Services Associate
Milford Asset Management
11.2023 - Current
AML Compliance Analyst
APLYiD
01.2022 - 11.2023
Customer Success Specialist
APLYiD
01.2021 - 12.2021
Sales Executive
APLYiD
10.2019 - 12.2020
Sales Representative
Renti
03.2019 - 10.2019
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