Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Katherine Joy Jariel

Henderson,AUK

Summary

As an experienced Customer Service, Network Support Specialist, Sales Rep and Administrator, I am confident in applying my skills and experience in any work that I tackle. I have years of experience in customer service, telesales, administration, merchandising and office management. I am extremely detail oriented with excellent verbal and written communication skills. I am able to work with minimal supervision or as part of a team that delivers results. I have sound knowledge in Microsoft Office applications such as Excel, Word and Power Point. I am highly organized and can prioriotise my work schedule and manage time effectively to meet deadlines.

Diligent [Desired Position] with solid background in hardware and network support. Demonstrated ability to troubleshoot and resolve technical issues, ensuring seamless operations. Proven track record in deploying and maintaining network infrastructure, leveraging analytical skills and problem-solving abilities.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

27
27
years of professional experience

Work History

Customer Engagement & System and Network Support

Raine and Horne
03.2024 - Current
  • Company Overview: www.raineandhorne.co.nz
  • Provide administrative and support services relating to Raine & Horne Franchise operations including Rex system support and onboarding
  • Operate in an efficient, organised and professional manner by prioritising activities and communicating clearly when speaking and writing
  • Develop strong relationships with our Franchisees and Salespeople by ensuring service standards are met
  • Assist with managing the end-to-end listing and sales process through to settlement
  • Assist with managing and checking the AML third party portal
  • Undertake activities and tasks in a manner that demonstrates attention to detail, accuracy and low error rates
  • Provide IT systems support and engage to ensure IT systems service levels and functionality are provided consistently
  • Assist training managers with the set up and onboarding of new salespeople and franchisees
  • Maintain and manage activities in line with NZ operating policies, procedures and systems
  • Deliver thorough responses to all Franchisees and salespeople and inter-company queries in a costumer focused and timely manner
  • Complete ad-hoc reporting requirements as requested by the team coach – MPRE Operations
  • Promote a Compliance culture, according to the Liberty Values, by completing the compliance training and following all approved compliance procedures
  • Undertake activities in a manner that clearly demonstrates concern for quality and the commitment to our risk culture through the reduction of inconsistencies, uninformed risk taking and errors in the application of work
  • Www.raineandhorne.co.nz

Customer Engagement & System and Network Support

Liberty Financial
01.2022 - 03.2024
  • Company Overview: www.libfin.co.nz
  • Provide administrative and support services relating to Mike Pero Real Estate Franchise operations including REX system support and onboarding
  • Operate in an efficient, organised and professional manner by prioritising activities and communicating clearly when speaking and writing
  • Develop strong relationships with our Franchise and salespeople by ensuring service standards are met
  • Assist with managing the end-to-end listing and sales process through to settlement
  • Assist with managing the checking the AML third party portal
  • Undertake activities and tasks in a manner that demonstrates attention to detail, accuracy, and low error rates
  • Provide IT systems support and engage to ensure IT systems service levels and functionality are provided consistently
  • Assist training managers with the set up and onboarding of new salespeople and franchisees
  • Maintain and manage activities in line with NZ operating policies, procedures and systems
  • Deliver thorough responses to all Franchisees and salespeople and inter-company queries in a costumer focused and timely manner
  • Complete ad-hoc reporting requirements as requested by the team coach – MPRE Operations
  • Promote a Compliance culture, according to the Liberty Values, by completing the compliance training and following all approved compliance procedures
  • Undertake activities in a manner that clearly demonstrates concern for quality and the commitment to our risk culture through the reduction of inconsistencies, uninformed risk taking and errors in the application of work
  • Www.libfin.co.nz

Technical Operations Executive and Marketing Specialist

Bayleys Realty Group
07.2019 - 12.2022
  • Company Overview: www.bayleys.co.nz
  • Deliver Property Suite Client and Media Management Services to the Bayley Corporation Group of Companies
  • Super User and Administrator for Bayleys core system (Property Suite)
  • AML - Knowledge of AML Compliance and regulatory framework in the Real Estate sector
  • Ensure technical consistency, compliance and systems across the teams are met
  • Supporting and Training end users in the company to enable them to maximize the use of the Bayleys Property Suite application efficiently and effectively in fulfilling business objectives
  • Delivery and user support to cover: CRM and listing activities, agent and management tools
  • Up-skilling internal customers, defining and implementing changes to the business processes associated with Property Suite
  • Provide training, support and trouble-shooting for all users
  • Provide high level of service, updating databases, documentations, answering queries and efficiently resolving database problems
  • Document changes to business processes
  • Develop and interpret technical documentation for training and end user procedures
  • Knowledge of Bayleys Marketing products
  • Working with the administration and marketing teams to ensure efficient processes are in place for processing the workload
  • Continuously identifying improvements with the internal system to ensure the process becomes as smooth as possible for all users throughout the country
  • Pro-actively communicates the status of work in progress, whilst keeping all parties informed up to date
  • Working with external suppliers to resolve any issues ie (TradeMe, One Roof, Realestate.co.nz, Hougarden, Listing logic and NZ Herald)
  • Www.bayleys.co.nz

Account Relationship Manager

Apex Advice Group
07.2013 - 06.2019
  • Company Overview: www.apexadvice.co.nz
  • Manage Changes to Communities in CRM software and AMS
  • Record Activity in CRM Software
  • Understanding of compliance requirements for AML/CFT
  • Support Compliance Manager
  • Assist with audit preparation and collation of data
  • Understanding and knowledge of regulatory concepts and functions
  • Dealing with client & adviser enquiries via phone or e-mail
  • Build rapport and strong relationships and respond
  • Managing & processing of new applications
  • Performing client set-up maintenance as required
  • Production of daily, weekly and/or monthly monitoring reports
  • Review Agings and make collections calls as necessary
  • Answer Requests from clients
  • Log questions and requests
  • Answer and Resolve queries
  • Follow up on requests, escalate if necessary, and see them through to resolution
  • Record activity in software
  • Book Adviser Appointments
  • Record weekly tasks
  • Supporting the wider team with ad hoc projects
  • Resilience, empathy and a proven ability to work under pressure
  • Www.apexadvice.co.nz

Sales and Marketing Associate

Realestate.co.nz Ltd
04.2007 - 06.2013
  • Company Overview: www.realestate.co.nz
  • Handles all activities in licensing, sales support
  • Outstanding queries are followed up as required
  • Set up real estate offices from start to finish on the website
  • Account management tasks (promoting the company within the realestate industry) and delivering results
  • Upselling realestate.co.nz products and services
  • Enthusiastically respond to inbound calls from customers seeking assistance
  • Make the best use of all resource tools and technology to troubleshoot and resolve customer technical issues
  • Strive for one-call resolution of customer issues
  • Continually meet or exceed customer expectations
  • Gather and share customer information and feedback for continuous improvement in our service, policies and procedures
  • Respond to, clarify and analyse technical issues and seek to rectify
  • Develop and utilize the experience and feedback of existing users of premium products to assist in up-selling of such services
  • Encourage up-sell premium products to Real Estate Agents, Property Managers and Licensees
  • Assist salespeople to set up and use premium product services
  • Support the Sales Manager & Trainer in other activities, such as road show presentations, conferences and training preparations
  • Encouraging more content on the site – contact agents and offices to encourage greater information display
  • Www.realestate.co.nz

Claims Officer

New Zealand Post Ltd
11.2004 - 03.2007
  • Company Overview: www.nzpost.co.nz
  • Drive down the cost of claims whilst delivering high standard to customers
  • Manage claims proactively
  • Data Entry
  • Liasing with clients from overseas for queries
  • Worked for the International Division
  • Check claims and decide whether to approve or decline
  • Www.nzpost.co.nz

Business & Corporate Support Representative

Telecom NZ Ltd
01.2002 - 09.2004
  • Company Overview: www.telecom.co.nz
  • Work in fast paced environment
  • Answer and resolve non technical and technical business customer inquiries
  • Serve as the principal link between the company & business customers
  • Solve query – Account balance, billing, returns, exchanges and pricing
  • Ask questions to uncover solutions
  • Www.telecom.co.nz

Retail Sales

Overland Footwear
12.2000 - 01.2002
  • Company Overview: www.overlandfootwear.co.nz
  • Greet customers and ascertain what each customer wants and needs
  • Maintain knowledge of current sales and promotions, policies, exchanges and security practices
  • Answer questions regarding the store and its merchandise
  • Place special orders or call other stores to find desired items
  • Provide service to the customers
  • Product Knowledge
  • Www.overlandfootwear.co.nz

Merchandising Administrator

Dress For Less
03.1999 - 12.2000
  • Communicate with stores and suppliers
  • Support the Buyer and Assistant Buyer with buying and selling products
  • Maintaning stock per store
  • Attend meetings with Assistant Buyer when necessary
  • Keep track of exchanged or refunded merchandise and inspect them
  • Product Knowledge

Office Administrator

Ray White Real Estate
03.1998 - 03.1998
  • As first point of contact for customers and visitors, efficient, professional and friendly manner
  • Provide internal staff with professional administrative and word processing support
  • Competently use appropriate computer software
  • Computer literacy

Education

Bachelor of Arts - Marketing

The University of Auckland
09.2004

Skills

  • MS Word
  • Excel
  • Power Point
  • Sales Force
  • Property Suite
  • REX
  • Vault/Compass Plus CRM
  • Anti-Money Laundering
  • Data management
  • Customer Service
  • Team Leadership
  • Interpersonal Communication
  • Multi tasking
  • Time Management Skills
  • Organisational Skills

References

Available Upon Request

Interests

  • I enjoy experiencing new people and cultures through travel
  • Photography and Creative Arts
  • Community Church involvement
  • Health & Safety
  • Community Organisation – Cancer Society and Pink Ribbon Appeal

Timeline

Customer Engagement & System and Network Support

Raine and Horne
03.2024 - Current

Customer Engagement & System and Network Support

Liberty Financial
01.2022 - 03.2024

Technical Operations Executive and Marketing Specialist

Bayleys Realty Group
07.2019 - 12.2022

Account Relationship Manager

Apex Advice Group
07.2013 - 06.2019

Sales and Marketing Associate

Realestate.co.nz Ltd
04.2007 - 06.2013

Claims Officer

New Zealand Post Ltd
11.2004 - 03.2007

Business & Corporate Support Representative

Telecom NZ Ltd
01.2002 - 09.2004

Retail Sales

Overland Footwear
12.2000 - 01.2002

Merchandising Administrator

Dress For Less
03.1999 - 12.2000

Office Administrator

Ray White Real Estate
03.1998 - 03.1998

Bachelor of Arts - Marketing

The University of Auckland
Katherine Joy Jariel