Katherine Lewis
Dunedin,North Dunedin
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Warehouse
04.2024 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Retail Assistant
Stirling Sports
10.2022 - 04.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Retail Assistant
Cotton On Body
10.2021 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Retail Assistant
Briscoes
10.2019 - 09.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Volunteer
SPCA
02.2019 - 10.2019
- Enhanced animal well-being by providing daily care, including feeding, grooming, and exercise.
- Kept animals clean and free of contaminants to promote optimal health.
- Developed strong relationships with fellow volunteers, working together as a team to ensure optimal animal care standards were met consistently.
- Ensured a safe environment for both animals and visitors by adhering to strict safety protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
Bachelor of Arts - Psychology
Massey University
Online12.2025
High School Diploma -
Columba College
Dunedin, NZ11.2020
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Pet handling
- Basic maintenance
- Attention to Detail
- Honest and Dependable
Timeline
Online Personal Shopper
Warehouse
04.2024 - Current
Retail Assistant
Stirling Sports
10.2022 - 04.2024
Retail Assistant
Cotton On Body
10.2021 - 10.2022
Retail Assistant
Briscoes
10.2019 - 09.2021
Volunteer
SPCA
02.2019 - 10.2019
Bachelor of Arts - Psychology
Massey University
High School Diploma -
Columba College
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