Years of professional experience
Katherine Rawiri
Te Awamutu,530
Summary
Accomplished Bar Manager with a proven track record at Te Awamutu RSA Club, enhancing customer satisfaction and loyalty through expert team leadership and bar management. Skilled in inventory control and staff training, I significantly improved operational efficiency. My outgoing personality and commitment to health and safety regulations fostered a positive and secure environment, driving repeat business.
Overview
11
11
2
2
Certification
1
1
General Managers/LCQ
Work History
Bar Manager
Te Awamutu RSA Club
08.2018 - 07.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Assistant Manager
Putaruru Super Liquor
08.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bar Manager
Te Awamutu Recreation & Sports Club
08.2012 - 05.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Responsible Alcohol Service
- Organizational ability
- Staff Scheduling
- Inventory Management
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Safety awareness
- Issue Resolution
- Supply Ordering
- Customer Relations
- Relationship Building
- Shift Scheduling
- Supervisory Experience
- Vendor Management
- Wine and liquor knowledge
- Event Coordination
- Cost Control
- Regulatory Compliance
- Security Oversight
- Liquor Law Compliance
- Staff Supervision
Certification
General Managers Certificate
LCQ Certificate
Both are still current until June 2025
Timeline
Bar Manager
Te Awamutu RSA Club
08.2018 - 07.2023
Assistant Manager
Putaruru Super Liquor
08.2017 - 06.2018
Bar Manager
Te Awamutu Recreation & Sports Club
08.2012 - 05.2018
Similar Profiles
Ellie TobinEllie Tobin
Volunteer - Helping at BBQ Station During Training at Te Awamutu Athletic Football ClubVolunteer - Helping at BBQ Station During Training at Te Awamutu Athletic Football Club
Asma ShaikhAsma Shaikh
Roving Chef / Manager at Fonterra - Sites (Te-Rapa, Canpac, Waitoa, Hautapu, Te-Awamutu)Roving Chef / Manager at Fonterra - Sites (Te-Rapa, Canpac, Waitoa, Hautapu, Te-Awamutu)
Danielle JohnstonDanielle Johnston
Checkout Supervisor at Pakn’Save Te AwamutuCheckout Supervisor at Pakn’Save Te Awamutu
Gayleen PackerGayleen Packer
Administrative Manager at Vigour Physio Te AwamutuAdministrative Manager at Vigour Physio Te Awamutu
Donna MackinnonDonna Mackinnon
Information Management Officer at Waipa District CouncilInformation Management Officer at Waipa District Council