Years of professional experience
Katherine Rawiri
Te Awamutu,530
Summary
Accomplished Bar Manager with a proven track record at Te Awamutu RSA Club, enhancing customer satisfaction and loyalty through expert team leadership and bar management. Skilled in inventory control and staff training, I significantly improved operational efficiency. My outgoing personality and commitment to health and safety regulations fostered a positive and secure environment, driving repeat business.
Overview
11
11
2
2
Certification
1
1
General Managers/LCQ
Work History
Bar Manager
Te Awamutu RSA Club
08.2018 - 07.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Assistant Manager
Putaruru Super Liquor
08.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bar Manager
Te Awamutu Recreation & Sports Club
08.2012 - 05.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Responsible Alcohol Service
- Organizational ability
- Staff Scheduling
- Inventory Management
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Safety awareness
- Issue Resolution
- Supply Ordering
- Customer Relations
- Relationship Building
- Shift Scheduling
- Supervisory Experience
- Vendor Management
- Wine and liquor knowledge
- Event Coordination
- Cost Control
- Regulatory Compliance
- Security Oversight
- Liquor Law Compliance
- Staff Supervision
Certification
General Managers Certificate
LCQ Certificate
Both are still current until June 2025
Timeline
Bar Manager
Te Awamutu RSA Club
08.2018 - 07.2023
Assistant Manager
Putaruru Super Liquor
08.2017 - 06.2018
Bar Manager
Te Awamutu Recreation & Sports Club
08.2012 - 05.2018
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