Summary
Overview
Work History
Education
Skills
References
Timeline
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Katherine Trevethan-O'Neill

Dunedin,OTA

Summary

I am an extremely loyal and hardworking employee who has been in the hospitality industry for 8 years. I am interested in bringing my love for business and customer service into a new position where I can encounter new challenges to push myself further.

Overview

5
5
years of professional experience

Work History

Duty Manager and Gaming Supervisor

Takeichi NZ
Dunedin Central, Dunedin
01.2022 - Current
  • As one of only two full-time staff members I run the gambling area and main restaurant often single-handedly
  • In charge of e-mails, phone calls, bookings, social media and events while managing a close-knit team.
  • Stock-take and budget management
  • Taking care of customer problems and complaints
  • Supervising cash handling procedures, ensuring that all transactions were processed accurately.
  • Recruiting and training new employees to meet job requirements.
  • Completing thorough opening, closing and shift change functions.
  • Developing strategies to improve customer service and experience.
  • Collaborating with owners to improve productivity of operations.
  • Supervising gambling area to comply with harm minimisation regulations.

Jizo Japanese Restaurant
01.2019 - 01.2022
  • Responsible for food getting sent to the right table and ensuring it was delivered on time in one of Dunedin's busiest restaurants
  • Ensuring any front of house/kitchen mistakes were quickly rectified
  • Ensuring front of house and kitchen staff were meeting time constraints
  • Bartending

Education

Barista Course -

02.2023

LCQ -

03.2022

Duty Managers License -

02.2022

Bachelor or Arts - Film and Media

University of Otago
Dunedin, NZ
01.2020

Skills

  • Handling and being responsible for large amounts of money
  • Overseeing and managing members of a team
  • Proficiency in social media and organising bookings and events
  • Training staff
  • Problem solving and being able to fix gaming machine/POS system glitches
  • Literacy and numeracy skills used and learned both academically and practically
  • Knowledge of stocktaking, ordering and rostering
  • Exceptional organisational skills and time management

References

References available upon request.

Timeline

Duty Manager and Gaming Supervisor

Takeichi NZ
01.2022 - Current

Jizo Japanese Restaurant
01.2019 - 01.2022

Barista Course -

LCQ -

Duty Managers License -

Bachelor or Arts - Film and Media

University of Otago

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Katherine Trevethan-O'Neill