Kathleen Brennan
Greymouth
Summary
Dynamic and results-driven professional with extensive experience at Salvation Army Family Store, excelling in customer service and store organization. Proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in problem-solving and inventory control, consistently achieving goals through effective team leadership and strategic planning.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Salvation Army Family Store
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Cleaner
Greymouth Main School
08.2015 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Supervisor
Ovato Nz
03.2017 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
St Mary's Greymouth
Greymouth 1976
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Inventory control
Timeline
Supervisor
Ovato Nz
03.2017 - 03.2020
Cleaner
Greymouth Main School
08.2015 - Current
Assistant Store Manager
Salvation Army Family Store
St Mary's Greymouth