Kathleen Clarke
Hamilton,WKO
Summary
I am a results-driven professional with extensive experience in retail management at Woolworths and Countdown. Proven expertise in household management, inventory control, and enhancing customer engagement. Strong commitment to safety and compliance, ensuring client well-being through compassionate personal care. Recognized for exceptional communication skills and maintaining high standards in quality assurance and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Home Help
Te kahao health
Hamilton, Hamilton
05.2021 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals according to dietary needs and preferences.
- Maintained cleanliness and organization in client living spaces.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
Factory Worker/ Machine Operator/Shift Supervisor
Sweet as Popcorn
Hamilton, Hamilton
09.2017 - 10.2019
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated machinery to assemble products efficiently and accurately.
- Monitored production line for quality control and adherence to safety standards.
- Collaborated with team members to maintain smooth workflow during shifts.
- Assisted in training new employees on safety protocols and equipment usage.
- Sorted and packaged finished goods for shipment according to specifications.
- Followed standard operating procedures for handling materials and inventory management.
- Inspected finished products for defects or flaws.
Baker 2IC
woolsworth/countdown
Hamilton, Hamilton
01.2004 - 12.2016
- Crafted a variety of artisan breads and pastries daily.
- Operated industrial ovens and mixers for production.
- Maintained cleanliness and organization in the baking area.
- Assisted in inventory management of baking supplies.
- Collaborated with team members during peak production hours.
- Developed new recipes and improved existing baked goods.
- Trained junior bakers on techniques and safety protocols.
- Ensured quality control standards were consistently met during baking processes.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes with icing, sprinkles and other edible decorations.
- customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Attended training sessions related to food safety procedures and techniques.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Rotated stock as needed to keep freshness intact.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Chill Foods Manager
Woolsworth/ Countdown
Hamilton, Hamilton
01.2000 - 12.2003
- Managed daily operations to ensure a smooth workflow in retail environment.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Implemented training programs for new employees on customer service standards.
- Oversaw inventory management processes to optimize stock levels and minimize losses.
- Developed merchandising strategies to enhance product visibility and customer engagement.
- Facilitated team meetings to discuss performance and address operational challenges.
- Ensured compliance with health and safety regulations in store operations.
- Collaborated with suppliers to negotiate terms and streamline procurement processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Deli Worker
Woolsworth/ Countdown
Hamilton, Hamilton
01.1995 - 12.1998
- Prepared deli meats and cheeses with precision and care for customer orders.
- Assisted customers in selecting products while providing excellent service and recommendations.
- Maintained cleanliness and organization of the deli counter and surrounding areas.
- Operated slicers and other equipment safely to ensure efficient food preparation.
- Stocked shelves with fresh products, ensuring proper rotation and quality control.
- Collaborated with team members to manage inventory levels and reduce waste.
- Educated customers on product ingredients, cooking methods, and pairing suggestions.
- Assisted in training new employees on deli operations and customer service standards.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Adhered to all state health regulations regarding food safety and sanitation practices.
- Ensured that workstations were properly cleaned before closing time each day.
- Rotated stock on shelves throughout the day to ensure freshness of product.
- Checked expiration dates on all deli products to ensure quality control.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Followed all safety procedures when handling knives or operating machinery in the kitchen area.
- Regularly checked temperatures of hot holding units during shift hours.
- Attended staff meetings in order to stay up-to-date on company policies.
- Informed management of any supply needs or low stock levels.
Education
Certificate - Teaching
Adult Education
Te Wananga Aotearoa12-2021
Qualified Baker - Food and Nutrition
Baker Apprentiaship
NZQA01-2014
Skills
- Personal care and companionship
- Meal preparation and planning
- Household management
- Safety compliance
- Inventory management
- Team collaboration
- Time management
- Quality assurance
- Active listening
- Crisis management
- Professionalism
- Effective communication
- Empathy and patience
References
References available upon request.
Timeline
Home Help
Te kahao health
05.2021 - 04.2023
Factory Worker/ Machine Operator/Shift Supervisor
Sweet as Popcorn
09.2017 - 10.2019
Baker 2IC
woolsworth/countdown
01.2004 - 12.2016
Chill Foods Manager
Woolsworth/ Countdown
01.2000 - 12.2003
Deli Worker
Woolsworth/ Countdown
01.1995 - 12.1998
Certificate - Teaching
Adult Education
Qualified Baker - Food and Nutrition
Baker Apprentiaship