Kathleen Fraser
Huntsbury,Christchurch
Summary
Results-driven Executive Assistant with extensive experience in supporting senior leadership teams and enhancing operational efficiency. Expertise in office management, HR support, and event planning, complemented by strong customer service skills. Committed to streamlining processes and improving communication across departments through exceptional administrative support. Multitalented professional with several years in top-tier organisational support.
Overview
36
36
years of professional experience
Work History
Executive Assistant
Pharmazen Limited
Christchurch
03.2023 - 12.2024
- Company overview: nutraceutical ingredients supplier.
- Facilitated communication between departments to support Managing Director.
- Streamlined processes for efficient handling of board-related logistics.
- Managed the calendars of senior management.
- Monitored incoming emails and facilitated with communications.
- Organised and managed complex travel arrangements.
- Managed and tracked expenses to meet the company's budget requirements.
- Relayed messages, retrieved reports, and printed documents to assist with office administration.
- Coordinated logistics for ASM (venue, audiovisual, catering, share registry and shareholders).
- Assisted with shareholder enquiries.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained detailed records with The Companies Office; USX (Unlisted Securities Exchange); and the Share Registry (Link Market Services).
- Assisted the EHS (Environment, Health & Safety) department with policies, procedures and monthly reports.
- Ensured that employees received training on safety regulations and other relevant information necessary for their job duties.
- Coordinated recruitment advertisements, interviews and reference checks.
- Managed employee onboarding program for new hires ensuring completion of all required documents, coordinating pre-employment testing, database management and providing administrative support to hiring managers.
- Oversaw liaison activities to ensure seamless participation in Southern Cross benefits.
- Maintained records with Immigration NZ.
- Addressed employee inquiries on HR issues, including benefits eligibility and policy interpretation.
- Administered Well-being programs with external providers.
- Helped in coordination of social events.
- Facilitated team building activities for employees to promote positive work environment culture.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Owner / Director
Yolanda Limited
02.2020 - 08.2021
- Company overview: distribution of FMCG goods.
- Owned and operated distribution portfolio of natural products.
- Oversaw stock management, maintaining adequate supplies effectively.
- Reviewed financial records for irregularities in customer transactions.
- Managed processing of invoices and purchase orders.
- Examined collaborator opportunities to enhance sales portfolio.
- Identified growth opportunities for scaling business operations.
South Island Territory Manager
Sol Nature Ltd
05.2017 - 08.2019
- Company overview: distribution of FMCG (therapeutic skincare).
- Led growth initiatives across health, pharmacy, supermarket, gift and tourism sectors.
- Executed strategic cold calls to connect with potential purchasers.
- Delivered outstanding support throughout sales operations.
- Enhanced database accuracy through consistent data updates.
- Delivered workshops to boost brand knowledge on multiple platforms.
- Elevated visibility by organising and engaging in targeted promotional activities (gift fairs).
- Coordinated merchandising materials to boost seasonal sales strategies.
- Curated attractive shop window arrangements to drive foot traffic.
Nutritional Therapist
Private Practice
Days Bay, Wellington
07.2014 - 11.2014
- Company overview: private practice
- Guided clients in achieving healthier outcomes through tailored nutritional advice.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
- Developed action plans tailored to each client's needs including specific steps to improve dietary quality and increase physical activity levels.
- Assessed clients' current diet and lifestyle habits to identify areas for improvement.
- Led seminars in Wellington focusing on the connection between nutrition and mental health.
PA to Sales and Marketing
Reech AiM
London, UK
01.2010 - 03.2010
- Company overview: Hedge fund, Banking sector.
- Facilitated successful meetings and events.
- Produced detailed promotional content tailored to funds and team needs.
- Managed booking of flights, hotels, and ground transport to facilitate smooth corporate travel.
- Coordinated personal and professional calendars.
Nutritional Therapist
The Nutri Centre Ltd
London, UK
08.2007 - 03.2010
- Company overview: natural health products sector - UK's largest distributor of supplements.
- Advised health professionals and the public through a telephone hotline.
- Provided in-store guidance to diverse clientele, including health professionals and non-profit organisations.
- Upheld exceptional customer service standards in a demanding and dynamic environment.
- Multi-tasked effectively in demanding settings.
- Acknowledged by management for delivering outstanding customer support.
- Applied technical skills and expertise to resolve intricate issues.
- Collaborated effectively with diverse coworkers to achieve business objectives.
PA to a Partner, Head of European Credit Trading
Goldman Sachs International
London, UK
09.2001 - 01.2005
- Company overview: Finance sector.
- Provided support to one partner and a team of 15 traders.
- Directed efficient operations of the dealer board to handle inbound calls.
- Managed diaries for senior staff.
- Coordinated internal and external Credit Department events.
- Coordinated training requirements for employees.
- Coordinate external meetings and travel (flights, hotels, taxis, currency).
Account Manager
Computerwire Ltd
London, UK
10.1999 - 06.2001
- Company overview: IT Industry market analysis.
- Expanded client base in UK and European markets.
- Executed office-focused telesales strategies to generate leads.
- Facilitated timely completion of licence renewals.
- Trained customers in brand usage and product knowledge.
Project Manager (Temporary)
High Modulus (NZ) Ltd
, NZ
01.1999 - 06.1999
- Company overview: advanced composite and engineering technology.
- Developed streamlined methods for exporting goods internationally.
- Conducted costing analyses.
- Compiled monthly reports detailing year-to-date sales, accounts, and invoicing.
TeleSales Manager
Power New Zealand Ltd
, NZ
08.1997 - 12.1998
- Company overview: Utilities sector.
- Constructed and launched dynamic TeleSales department.
- Managed recruitment processes.
- Crafted targeted telemarketing campaigns.
- Managed customer accounts effectively.
- Spearheaded CRM project execution.
Customer Services and Small Business Account Manager
High Modulus (NZ) Ltd
, NZ
04.1993 - 08.1998
- Company overview: advanced composite and engineering technology.
- Led Customer Services department.
- Ensured efficient maintenance of sales order operations.
- Implemented strategic telemarketing initiatives.
- Led recruitment and training efforts.
- Targeted and secured potential opportunities through office-based prospecting.
- Managed telephone accounts for existing small business clients.
Sales Coordinator
Hills Industries Ltd
11.1988 - 04.1991
- Company overview: Consumer Goods sector.
- Addressed customer inquiries and resolved issues effectively.
- Executed telemarketing strategies to achieve sales targets.
- Handled data entry tasks accurately.
- Processed order transactions accurately.
Sales Coordinator
Falcon Forwarders Limited
11.1988 - 04.1991
- Company overview: an Auckland-based freight forwarding company.
- Coordinated with sales representatives to enhance field support.
Education
BSc Nutritional Therapy, validated By The University of Bedfordshire, UK -
Institute For Optimum Nutrition & University of Bedfordshire
08.2007
Certificate in Foundation For Life Sciences - Chemistry and Biology
University of London
12.1998
Some College (No Degree) -
Otahuhu College
Auckland, NZSkills
- Organisational skills
- Multi-tasking
- Time management
- Communication skills
- People skills
- Data entry (65 wpm)
- Google Suite, MS office (intermediate)
- Xero software skills
- Event planning
- Human Resources support
- Customer Service-oriented
- Adaptability
- Travel coordination
- Mature Professionalism
- Discretion
Affiliations
- Gardening
- Book club
- Hiking and exercise
- Mountain biking
- Nutrition
- Cooking
- Travel
Timeline
Executive Assistant
Pharmazen Limited
03.2023 - 12.2024
Owner / Director
Yolanda Limited
02.2020 - 08.2021
South Island Territory Manager
Sol Nature Ltd
05.2017 - 08.2019
Nutritional Therapist
Private Practice
07.2014 - 11.2014
PA to Sales and Marketing
Reech AiM
01.2010 - 03.2010
Nutritional Therapist
The Nutri Centre Ltd
08.2007 - 03.2010
PA to a Partner, Head of European Credit Trading
Goldman Sachs International
09.2001 - 01.2005
Account Manager
Computerwire Ltd
10.1999 - 06.2001
Project Manager (Temporary)
High Modulus (NZ) Ltd
01.1999 - 06.1999
TeleSales Manager
Power New Zealand Ltd
08.1997 - 12.1998
Customer Services and Small Business Account Manager
High Modulus (NZ) Ltd
04.1993 - 08.1998
Sales Coordinator
Hills Industries Ltd
11.1988 - 04.1991
Sales Coordinator
Falcon Forwarders Limited
11.1988 - 04.1991
BSc Nutritional Therapy, validated By The University of Bedfordshire, UK -
Institute For Optimum Nutrition & University of Bedfordshire
Certificate in Foundation For Life Sciences - Chemistry and Biology
University of London
Some College (No Degree) -
Otahuhu College
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