Kathleen Griffiths-Pole

• Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
• Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
• Ensured compliance with all company standards as well as local health and safety regulations during each shift..
• Exercised composure under pressure and in escalated customer service scenarios.
• Counted registers and cleaned and secured shop at end of shift.

• Handled escalated customer issues
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Managed day to day shifts
• Cash handling

• Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Exercised composure under pressure and in escalated customer service scenarios.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Supervised employees and oversaw quality compliance with company standards for food and services.

Increased sales by 100% with special displays and promotions.

• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Management of staff, hiring, training up skilling, rostering
• Completed point of sale opening and closing procedures.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Interacted well with customers to build connections and nurture relationships.