KATHLEEN MELINO

• Cultivated strong relationships with regular customers across bakery and deli departments, enhancing customer loyalty.
• Prepared deli meats and cheeses according to customer specifications.
• Accurately processed customer purchases and addressed inquiries during peak trading periods, ensuring efficient service.
• Built positive relationships with regular customers while working across both the bakery and deli departments.
• Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
• Processed customer purchases accurately and assisted with inquiries during peak periods, contributing to smooth operations.
• Prepared dough and batters following established recipes for various baked goods.
• Greeted customers warmly and addressed inquiries about deli products, which enhanced overall customer experience.

• Coordinated with team members and external services to develop comprehensive care plans, improving service delivery.
• Coordinated with team members and external services to develop comprehensive care plans and improve service delivery.
• Maintained professional boundaries to promote safety and trust within the environment. to foster a safe environment,, confidentiality, and compliance requirements.
• Documented incidents thoroughly to ensure accurate communication., case notes, daily documentation, and shift handovers accurately.

• Resolved customer inquiries and complaints effectively and efficiently.
• Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
• Assisted customers in selecting appropriate energy solutions for their needs.
• Educated clients on sustainable energy practices and product offerings.
• Conducted outbound calls to follow up on pending orders, ensuring timely resolution of ongoing issues.

• Processed goods receipting, stock transfers and inventory transactions using SAP Business One.
• Verified supplier invoices against purchase orders and delivery documentation to ensure accuracy.
• Reconciled invoices with goods received and resolved discrepancies to maintain financial integrity.
• Matched invoices to goods received and investigated discrepancies.
• Assisted with inventory reconciliation and stock accuracy.
• Sorted and filed supplier paperwork systematically to improve documentation efficiency. supplier paperwork systematically to improve documentation efficiency.
• Communicated regularly with suppliers, warehouse staff, and internal departments to ensure smooth operations.
• Completed general office administration including emails, filing, document management and data entry.
• Provided assistance to customers at the trade counter, addressing inquiries with professionalism.

• Coordinated urgent and scheduled locksmith jobs across Auckland, optimizing response times and ensuring service reliability.
• Managed incoming phone calls, emails, and scheduling requests, ensuring timely responses that enhanced customer satisfaction.
• Handled incoming calls and emails, managing scheduling requests efficiently throughout the day.
• Provided ETA updates and allocated work efficiently, reducing customer wait times and addressing delays proactively.
• Updated customers on estimated arrival times and assigned tasks effectively.
• Maintained accurate dispatch records and daily job information, supporting operational transparency and informed decision-making.

• Managed inbound and outbound customer inquiries for electricity, gas, mobile, broadband, and fiber accounts, ensuring customer satisfaction.
• Managed inbound and outbound customer enquiries for electricity, gas, mobile, broadband, and fibre accounts, ensuring customer satisfaction.
• Conducted credit checks and assisted customers with payment plans and account management.
• Developed reminder communications and followed up on outstanding accounts, ensuring timely payments.
• Maintained confidential customer information and accurate records.
• Coordinated with the team in a fast-paced, KPI-driven environment to achieve operational goals.

• Delivered reception, PA, secretarial, and administrative support to streamline office operations.
• Responded to phone calls, emails, and customer inquiries professionally.
• Maintained databases and completed data entry accurately.
• Coordinated nationwide training schedules and participant enrollments, ensuring seamless venue bookings.
• Organized travel and accommodation for trainers, facilitating timely arrivals for training sessions.
• Prepared training materials, attendance records, and certificates.

• Processed customer orders and quotations, ensuring accurate and timely fulfillment to enhance customer satisfaction.
• Processed customer orders and quotations, ensuring accuracy and timely fulfillment.
• Processed customer orders and quotations using company systems.
• Maintained customer records and coordinated with suppliers and couriers to ensure timely deliveries and improve service reliability.
• Navigated fast-paced customer service environment, effectively meeting customer needs while supporting overall team objectives.

• Delivered front desk reception and customer service support, ensuring positive visitor experiences.
• Answered and directed phone calls, managed messages, and handled customer inquiries.
• Supported management with office operations and payroll preparation.
• Performed filing, scanning, photocopying, and correspondence to maintain organized administration.
• Streamlined general administration tasks through efficient filing, scanning, and photocopying.
• Prepared dispatch documentation and coordinated freight arrangements.

• Led training and supervision of customer service team, improving daily store operations and service quality.
• Delegated tasks and monitored workflow, ensuring efficient customer service delivery and team coordination.
• Managed cash handling procedures including EFTPOS transactions, balancing tills, and preparing floats.
• Completed opening and closing procedures and maintained store standards.
• Resolved customer enquiries and issues, enhancing customer satisfaction and loyalty.
• Supported multiple departments including grocery, produce, dairy, and deli.

• Managed cash handling procedures, ensuring accuracy in EFTPOS transactions and balance tills to minimize discrepancies.
• Operated cash register, processing customer transactions efficiently to streamline the checkout experience.
• Processed customer transactions during peak hours at busy supermarket checkout to maintain service flow.
• Managed cash handling procedures including EFTPOS transactions, balancing tills
• Maintained a clean work area, including wiping down counters and cleaning spills immediately.

Provided assistance to customers with inquiries and product selections. in Dairy, Grocery, and Fruit & Veg departments during busy hours.