Kathleen Noble
Henderson,AUK
Summary
Dynamic Self Employed Business Owner with a proven track record in operations management. I created my business from experiences I had as a cleaner, being a part of the industry at ground level. I had a drive and desire to do better, and make changes within the industry to and provide and deliver quality services to customers, clients, and businesses.I wanted more for myself and family, and to be respected for the hard work which encompasses my skills in specialized cleaning, from where I started my own business.
2018 - 2024 I developed my business which would be an essential role around the time of Covid. I learnt many strands of cleaning ranging from construction to firework, residential, commercial, property maintenance and industrial cleaning. It was a successful business that was supported through sub contracting and partnerships in the cleaning and property industry. I did a lot of networking which cteated relationships with cleaning suppliers where I also leatnt anout chemicals and ratios to deliver safety around using chemicals in cleaning contracts.I was backed by an Iwi organization that supported my vision which covered uniforms and graphic design. I achieved my successes and backing alone in the following are the businesses I sub contracted with and created working partnerships with.
- Premium Cleaning - Move out Cleans
- JAYES cleaning where I was sub contracted for FireWork
- Reddex Property Management
- Victory Apartments - Hotel presentation and Cleaning Apartments
- Residential Customers
- Cleaning Specialist Services
2021 I moved to Auckland on a contract with Bracken and Webb in October. The contract was misleading and then worked toward better opportunities.
2021 Site supervisor of 22 sites across Auckland with 30 employees under me.
- Hawkins Parnell
- Downer Penrose
- Downer Greenlane
- Ministry Of Justice Ellerslie
- National Library Parnell
- New Zealand Post Penrose
- New Zealand Post St Helliers
- New Zealand Post Epsom etc...
2022 I left Downer Due to health issues that are now resolved.
2014 When I graduated from University I went back home to help my people I was a successful Social Worker that was supported by my community where I ran one of the biggest campaigns ever done solo against community violence where I gained support through community and organisations to part take in raising awareness about community violence and to support social change.
2001 I Excelled at Carter Holt Harvey by enhancing product quality and streamlining processes. Skilled in conflict resolution and quality control, demonstrating adaptability and professionalism. Achieved significant customer satisfaction and operational efficiency without exceeding budget constraints.
2002 I worked for Pumpkin Patch. I only remember what I could in terms of what my key responsibilities, I listed what I remembered.
Overview
24
24
years of professional experience
Work History
Blue Rose Cleaning
Self Employed Business Owner
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Site Supervisor
Downer Group
12.2021 - 04.2022
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Monthly Reports were carried out after Quality Assessments were done for each site
- Oversaw personnel safety and efforts at work site.
- Reactive Work testing was carried out to measure bacteria and emboli from flooding to make sure site was safe to work in.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment, including disciplinary meetings
Social Worker Case Manager
Te Aupouri/ Te Runuga O Te Rarawa
11.2014 - 11.2017
- Collaborated with multidisciplinary teams to develop coordinated care plans that addressed clients'' complex needs holistically.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
- Enhanced family stability by providing counselling, crisis intervention, and ongoing support for a diverse caseload.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Advocated for clients at court hearings or meetings with other agencies ensuring that their rights were upheld throughout the process.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
- Coordinated with mental health professionals or medical providers to address any concerns related to clients'' psychological or physical wellbeing.
- Provided culturally competent services to diverse populations while maintaining sensitivity to cultural norms and values.
- Maintained open lines of communication with supervisors and peers, contributing to a positive work environment that fostered collaboration and professional growth.
- Implemented evidence-based practices such as trauma-informed care when addressing the unique challenges faced by clients who experienced adversity or abuse.
Wholesale Logistical Co-Ordinator
Pumpkin Patch
06.2002 - 07.2003
- Reporting to management on a weekly and monthly basis.
- Bringing any issues to do with Quality Control and production Monthly logistical reports on sales and distribution.
- General administrative work using Excel Programs, and Word mostly for reconciliation data and creating files.
Assistant Production Manager
Carter Holt Harvey
03.2001 - 04.2002
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Health and Safety policies were handled and updated for training and site evaluation
- Worked closely with the Director of Carter Holt Harvey to potentially keep site from closure
- Enhanced product quality with thorough inspection protocols and timely feedback to the production team.
- Recorded timber and materials used for production and job costing
- Administrative work for management, files creating files, relieving reception , data entry using the program Access and Excel Spreadsheets,
Education
Bachelor of Arts - Social Practice (maj - Community Development
UNITEC Institute of Technology
Waitakere City, NZ09-2014
Diploma - Information And Technology
Institute of Applied Learning
Auckland, NZ11-2000
Skills
- Verbal and written communication
- Innovation management
- Multitasking
- Multitasking Abilities
- Operations Management
- Problem-solving aptitude
- Conflict Resolution
- Reliability
- Adaptability
- Problem-solving abilities
Timeline
Site Supervisor
Downer Group
12.2021 - 04.2022
Blue Rose Cleaning
Self Employed Business Owner
01.2019 - Current
Social Worker Case Manager
Te Aupouri/ Te Runuga O Te Rarawa
11.2014 - 11.2017
Wholesale Logistical Co-Ordinator
Pumpkin Patch
06.2002 - 07.2003
Assistant Production Manager
Carter Holt Harvey
03.2001 - 04.2002
Bachelor of Arts - Social Practice (maj - Community Development
UNITEC Institute of Technology
Diploma - Information And Technology
Institute of Applied Learning
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