Kathleen Rush
Christchurch,CAN
Summary
Driven and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. 5+ years of office management and logistic coordination experience with a track record supporting professional needs with well-organised precision. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Office Manager
Rush Interiors Limited
11.2017 - Current
- Managed vendor relationships, while maintaining high-quality services.
- Maintained computer and physical filing systems, including scanning and mail distribution
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Optimised workspace usage by reorganising floor plans according to team needs and office layout constraints.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Organised travel arrangements by researching cost-effective options while accommodating individual preferences.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies.
- Reduced financial discrepancies through transaction monitoring and management.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Logistics Coordinator
Sleep Well Clinic
09.2015 - 06.2017
- Monitored and reported to sleep physiologist on testing equipment while out
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Provided high level of customer service and maintained excellent working relationships with customers by using active listening, effective interpersonal skills and efficiently responding to inquiries and complaints.
- Tracked orders and notified customers of status or potential delays.
- Registered vendors and customers on database to maintain updated roster.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Managed and scheduled appointments for providers based on optimal patient loads and clinician availability
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Verified accurate account invoicing through collaboration with accounting department
- Monitored office supplies by checking inventory and placing orders
- Streamlined inventory management for reduced waste and improved cost control.
- Managed inventory levels to verify availability of stock for customer orders.
- Collected and processed appointment fees and payments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Education
Certificate - Vet Nursing
Christchurch Polytechnic Institute of Technology
Christchurch, NZ11.2012
Skills
- Creative Problem Solving
- Customer Service & Relations
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Multitasking and Prioritisation
- Organised with a strong work ethic
- Teamwork and Collaboration
- Organisational Skills
- Conflict Management
- Preventive Maintenance
- Excellent multi-tasking ability
- Decision-Making
- Work Planning and Prioritisation
- Office Administration
Affiliations
- Mount Pleasant Touch Rugby Volunteer Team Manager
- Manager Sumner Rugby Volunteer Team Manager
- Sumner Rugby Junior Committee Volunteer
Additional Information
Shannon Dimbleby (Sumner Rugby) +6421 145 5871
Timeline
Office Manager
Rush Interiors Limited
11.2017 - Current
Logistics Coordinator
Sleep Well Clinic
09.2015 - 06.2017
Certificate - Vet Nursing
Christchurch Polytechnic Institute of Technology
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