Kathrina Concepcion

• Focused on customer satisfaction by providing exceptional service and addressing store concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Staff development and clear store communication in order to work as a unified team.

Opened the following new stores around the Philippines with their respective store manager:

SM City Telabastagan, Southwoods Mall, Powerplant Mall, Robinson Pavia, Ayala Center Cebu

• Responsible in managing all new store opening preparation task.
• Purchasing of materials, coordinating with head office departments and external contractors.
• Managing store opening timeline and deadlines.
• Training of new store managers.
• Reporting to COO, Department Heads and Global Management team regarding store budget, marketing, layout and store design progress.

SM City Dasmarinas (March 2014-September 2014)

SM City Lipa (September 2014-March 2015) (Opened as a new store)

SM City San Lazaro (March 2015-September 2015) (Promoted to Large Scale Store Manager)

SM City Cebu (September 2015-March 2016) (Opened the first island store in the Philippines)

SM Aura Premier (March 2017-July 2017) (General Store Manager of Large Scale Store with 2 floors)

• Maximized sales and profit of the store by creating store strategies in line with company guidelines.
• Created a strong store organisation that incorporates staff development plans.
• Focused on customer service quality in order to achieve KPIs.
• Visual Merchandising, Layout Planning, Stockroom Management, Profit & Loss Check, Inventory Management, External Supplier Relations and Head Office/Management Reports.

• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.