Kathryn Claydon
Palmerston North
Summary
I am a dynamic Team Member with extensive experience at Farmers Trading Company, recognised for delivering outstanding customer service, and fostering loyalty from staff and customers.
I am skilled in cash handling and team leadership, communicating effectively and paying attention to detail.
I encourage a fun, positive and motivated workplace, leading to increased sales within a fast-paced retail environment.
Overview
2026
2026
years of professional experience
Work History
Fashion Consultant and Retail Sales Assistant
Farmers Trading Company
, Palmerston North
09.2005 - Current
- Daily operations including opening and closing duties
- Delivering outstanding customer service through product knowledge and communication
- Working as a trusted personal shopper for many regular customers
- Identifying customer needs and guiding them to suitable products
- Maintaining a high level of professionalism while interacting with my customers and colleagues at all times
- Processing sales transactions accurately and efficiently
- Resolving customer complaints professionally and promptly
- Maintaining cleanliness of retail area to enhance customer experience
- Increasing product knowledge by assisting with merchandising
- Keeping up-to-date knowledge of the products available in my department
- Observing customer behaviour aiding in loss prevention
- Explaining product quality, value and style to effectively influence customer buying decisions
- Working in a team environment, motivating and encouraging each other
- Training new team members and supporting them until they are comfortable in their new role
- Performing select senior duties as an authoriser during manager absence
Fashion Retail Assistant
Ezibuy Limited
, Palmerston North
2000 - 2004
- Assisted customers with product selection, enhancing their shopping experience with style and fit advice
- Managed customer returns and exchanges with professionalism to ensure satisfaction
- Executed transactions at point of sale with accuracy and speed to minimize wait times
- Processed payments using cash register, credit card machine and POS system
- Worked in a team environment
- Ensured cleanliness of the retail area including dusting surfaces and vacuuming floors
- Assisted in storeroom unpacking, hanging, steaming and folding stock neatly in preparation for the shop floor
Education
Business Administration
Taranaki FEATS
Stratford, TaranakiSkills
- Professional and Courteous
- Effective communication
- Self-motivation
- Adaptability and flexibility
- Outstanding customer service
- Working in a team environment
- Staff training
- Team leadership
- Multitasking
- Attention to detail
- Product knowledge
- Cash handling
Qualities
- Personable
- Approachable
- Friendly
- Thoughtful
- Reliable
- Responsible
- Respectful
- Empathetic
References
References available upon request.
Timeline
Fashion Consultant and Retail Sales Assistant
Farmers Trading Company
09.2005 - Current
Fashion Retail Assistant
Ezibuy Limited
2000 - 2004
Business Administration
Taranaki FEATS