- Netball
- Spending time with family and friends
- Reading
- Relaxing on the beach
Kathryn Lawson
Gisborne
Summary
Currently employed by MSD as an Employment Case Manger after spending approximately 8 years in the Real Estate industry where I gained invaluable experience within a fast paced, dynamic team of professionals. No two days are the same, and I have continued to learn more valuable skills on a daily basis, including having an empathetic and professional attitude towards not only my clients, but my team.
Overview
10
10
years of professional experience
Work History
Case Manager
MSD
07.2024 - Current
- Assessed client needs and developed personalised care plans to enhance support services.
- Processing of benefit applications.
- Maintain a case load of 105 clients, meeting with them every month for discussion around finding employment and barriers they need assistance with.
- Monitored progress of clients, offering non judgemental approach and advise while forming trusting relationships.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on circumstances.
- Educated clients on available programs, benefits, and services, enabling them to make informed decisions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Work under pressure while remaining professional at all times.
Accounts Administrator
Harcourts Real Estate
07.2023 - 06.2024
- Consistently met deadlines under pressure while maintaining high levels of attention to detail.
- Processing of Sale & Purchase Agreements and liaison with lawyers.
- Processing of deposits between trust accounts and lawyers.
- Keeping track of properties and processing contracts from conditional status to unconditional through to settlement day.
- Clear communication with agents and branch managers throughout transaction process.
- Attention to detail and clear communication.
- Loading new listings into database, exporting photographs, blurbs and posting properties live to Harcourts websites as well as additional sites.
- Invoicing vendors for marketing and receipting marketing funds once received.
Administration Receptionist
Barnardos NZ
09.2022 - 06.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointments.
- Maintained accurate records of client interactions.
- Developed and implemented office procedures.
- Invoice processing by accurately entering data into financial software programs.
- Organised company events and meetings, fostering positive relationships among colleagues and clients alike.
- Coordinated travel arrangements for staff members.
- Maintained detailed records and filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Co-facilitated Parenting through Separation program.
Marketing Administrator & Personal Assistant
Bronwyn Kay Agency
02.2016 - 09.2022
- Maintained databases while assisting clients with inquiries.
- Managed diaries to organise schedules efficiently.
- Performed general administrative tasks to support office operations.
- Proofread advertising materials for accuracy and clarity.
- Conducted market analysis and prepared marketing proposals to evaluate properties.
- Facilitated open homes and followed up with callbacks.
- Compiled vendor reports.
- Processed new listings.
- Scheduled appointments for pre-settlement inspections and open homes/viewings.
- Drafted sale and purchase agreements for client presentation.
- Ran successful auction campaigns.
- Organised and prioritised workload to consistently meet deadlines.
- Collaborated effectively within team environments to achieve goals.
Education
NZ Certificate in Teacher Aiding Level 3 & 4 -
Open Polytechnic
NZ Certificate in Administration & Computing 3 & 4 -
UCOL
NCEA Level 1-3
Central Southland College
NZ Certificate in Real Estate Level 4 -
Open Polytechnic
Skills
- Manage time effectively to complete tasks in a timely manner
- Facilitate decision-making processes to resolve issues efficiently
- Maintain composure while working under pressure
- Assist customers and clients with inquiries to enhance service satisfaction
- Communicate clearly with colleagues and clients
- Execute multiple tasks simultaneously to increase productivity
- Adapt quickly to new information and processes
- Demonstrate effective communication skills in interactions
Interests
Timeline
Case Manager
MSD
07.2024 - Current
Accounts Administrator
Harcourts Real Estate
07.2023 - 06.2024
Administration Receptionist
Barnardos NZ
09.2022 - 06.2023
Marketing Administrator & Personal Assistant
Bronwyn Kay Agency
02.2016 - 09.2022
NZ Certificate in Teacher Aiding Level 3 & 4 -
Open Polytechnic
NZ Certificate in Administration & Computing 3 & 4 -
UCOL
NCEA Level 1-3
Central Southland College
NZ Certificate in Real Estate Level 4 -
Open Polytechnic