- Netball
- Spending time with family and friends
- Reading
- Relaxing on the beach
Kathryn Lawson
Gisborne
Summary
Currently employed by MSD as an Employment Case Manger after spending approximately 8 years in the Real Estate industry where I gained invaluable experience within a fast paced, dynamic team of professionals. No two days are the same, and I have continued to learn more valuable skills on a daily basis, including having an empathetic and professional attitude towards not only my clients, but my team.
Overview
10
10
years of professional experience
Work History
Case Manager
MSD
Gisborne, GIS
07.2024 - Current
- Assessed client needs and developed personalised care plans to enhance support services.
- Processing of benefit applications.
- Maintain a case load of 105 clients, meeting with them every month for discussion around finding employment and barriers they need assistance with.
- Monitored progress of clients, offering non judgemental approach and advise while forming trusting relationships.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on circumstances.
- Educated clients on available programs, benefits, and services, enabling them to make informed decisions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Work under pressure while remaining professional at all times.
Accounts Administrator
Harcourts Real Estate
Rotorua, BOP
07.2023 - 06.2024
- Consistently met deadlines under pressure while maintaining high levels of attention to detail.
- Processing of Sale & Purchase Agreements and liaison with lawyers.
- Processing of deposits between trust accounts and lawyers.
- Keeping track of properties and processing contracts from conditional status to unconditional through to settlement day.
- Clear communication with agents and branch managers throughout transaction process.
- Attention to detail and clear communication.
- Loading new listings into database, exporting photographs, blurbs and posting properties live to Harcourts websites as well as additional sites.
- Invoicing vendors for marketing and receipting marketing funds once received.
Administration Receptionist
Barnardos NZ
Gisborne, GIS
09.2022 - 06.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointments.
- Maintained accurate records of client interactions.
- Developed and implemented office procedures.
- Invoice processing by accurately entering data into financial software programs.
- Organised company events and meetings, fostering positive relationships among colleagues and clients alike.
- Coordinated travel arrangements for staff members.
- Maintained detailed records and filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Co-facilitated Parenting through Separation program.
Marketing Administrator & Personal Assistant
Bronwyn Kay Agency
Gisborne
02.2016 - 09.2022
- Maintained databases while assisting clients with inquiries.
- Managed diaries to organise schedules efficiently.
- Performed general administrative tasks to support office operations.
- Proofread advertising materials for accuracy and clarity.
- Conducted market analysis and prepared marketing proposals to evaluate properties.
- Facilitated open homes and followed up with callbacks.
- Compiled vendor reports.
- Processed new listings.
- Scheduled appointments for pre-settlement inspections and open homes/viewings.
- Drafted sale and purchase agreements for client presentation.
- Ran successful auction campaigns.
- Organised and prioritised workload to consistently meet deadlines.
- Collaborated effectively within team environments to achieve goals.
Education
NZ Certificate in Teacher Aiding Level 3 & 4 -
Open Polytechnic
NZ Certificate in Administration & Computing 3 & 4 -
UCOL
NCEA Level 1-3
Central Southland College
NZ Certificate in Real Estate Level 4 -
Open Polytechnic
Skills
- Manage time effectively to complete tasks in a timely manner
- Facilitate decision-making processes to resolve issues efficiently
- Maintain composure while working under pressure
- Assist customers and clients with inquiries to enhance service satisfaction
- Communicate clearly with colleagues and clients
- Execute multiple tasks simultaneously to increase productivity
- Adapt quickly to new information and processes
- Demonstrate effective communication skills in interactions
Interests
Timeline
Case Manager
MSD
07.2024 - Current
Accounts Administrator
Harcourts Real Estate
07.2023 - 06.2024
Administration Receptionist
Barnardos NZ
09.2022 - 06.2023
Marketing Administrator & Personal Assistant
Bronwyn Kay Agency
02.2016 - 09.2022
NZ Certificate in Teacher Aiding Level 3 & 4 -
Open Polytechnic
NZ Certificate in Administration & Computing 3 & 4 -
UCOL
NCEA Level 1-3
Central Southland College
NZ Certificate in Real Estate Level 4 -
Open Polytechnic