Kathryn Shirley

In 2012 when my sister got cancer I started making her chemo hats and and scarves to cover her head which had no hair due to chemotherapy. I enjoyed doing this and not long after began to get more serious about developing my product.

I started going to the local markets and discovered that many women that did not have cancer also wanted to wear my hats and fancy headbands.

I had already started an online hat business on the International Etsy Platform in 2010 and have continued to sell online until today.

My hats are shipped all over the world and are all custom made.

• Self-motivated, with a strong sense of personal responsibility.
• Manage time efficiently in order to complete all tasks within deadlines.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proven successful working within tight deadlines
• Strengthen communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Pay attention to detail while completing hat orders
• Work flexible hours across night, weekends
• Develop and maintain courteous and effective working relationships.
• Identify issues, and provide solutions to problems.

• Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
• Generated brand awareness and created positive product impressions to increase sales.
• Provided product samples, and demonstrations to persuade consumer interest.
• Involved potential customers using thorough knowledge and interactive demonstration skills.
• Analyzed customer needs to suggest products to meet individual demands.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Collaborated with team members to complete timely orders and avoid delays..
• Checked inventory and selected products from specific locations based upon availability.
• Received returns of damaged and incorrect orders to process replacements.
• Picked and packed order items.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Followed orders precisely for correct items, sizes and quantities.
• Reviewed order slips, picked products and staged merchandise to be shipped.
• Recorded daily activities for inventory control.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Verified product quantity and quality to determine accuracy of orders and reduce errors.

• Maintained client treatment records and designed long-term care programs for return customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Collaborated with physical therapists and other medical professionals to provide holistic care.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
• Provided clear, concise instructions to clients to prepare for massage services.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Analyzed postural assessments and range of motion.
• Performed sanitization tasks to keep massage environment clean and safe.
• Educated clients on benefits of massage and recommended home care techniques.
• Developed customized massage programs to meet unique requirements.
• Provided custom massage treatments to clients, tailored to individual needs and preferences.

• Maintained client treatment records and designed long-term care programs for return customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Collaborated with physical therapists and other medical professionals to provide holistic care.