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Kathryn Toevai
Auckland,AUK
Summary
Insightful and dedicated International and domestic Travel Agent who sold all products including cruises and has gds experience .
With a proven sales track record and delivers above and beyond on KPI's. Exceptional customer service, time management and problem-solving abilities. Extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature that works well in a team environment .
Overview
26
26
years of professional experience
Work History
Senior Team Leader
Flight Centre
North Sydney , Sydney
03.2012 - 12.2020
- Started at Flight Centre as novice consultant and was promoted to assistant Team Leader ,Team Leader for two stores and Senior Team leader in recognition of providing exceptional customer service , demonstration of problem solving and a solutions focused attitude
- Managed growth and development of up to 5 teams including own team and coached growth in all teams
- Trained and developed novice consultants to complete learning pathway and achieve professional and personal goals
- Maintained own client database and gained new clients
- Met and exceeded monthly sales targets for own business and team and worked with other leaders to deliver in there teams and for the site
- Created budgets and forecasts in collaboration with Area Managers strategy
- Facilitated directorships in the business to develop the teams skill set and engage with local community
- Participated in Industry training ,events and expos and was responsible for showcasing domestic and international destinations
Customer Service Reception Manager
Toni & Guy
Kitsilano , Vancouver
07.2011 - 12.2011
- Sales and marketing coordinator ,Responsible for scheduling and planning of tasks for the salons day to day operations .
- Assisting customers in making a decision about a product or service to buy.
- Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. Maintain and updating customer databases.
Senior Technical Consultant
Procter & Gamble
Auckland, Auckland
03.2008 - 06.2011
- Received the Power Of You Award for the biggest growth in colour accounts for New Zealand Named Technical Consultant of the year 2010.
- Delivered Wella Global Training program to hairdressers and salons throughout New Zealand
- Used strong presentation and organisational skills to event manage , facilitate education seminars and deliver content
- Liaised with the business development team to achieve sales targets and gain horizontal and vertical growth. Grew and maintained strong relationships for the top Wella accounts in NZ with a tailored in salon training progamme
Senior Stylist
Face & Body
Titirangi, Auckland
12.2006 - 03.2008
Senior Stylist
Vinchenzo Forte
Chelsea, London
03.2005 - 11.2006
Salon Manager
Esente Hair Design
Fulham, London
06.2004 - 03.2005
Senior Stylist
Dickinson Forte
Fulham, London
09.2003 - 06.2004
Arts and Crafts Counsellor
Camp Laurel South
Maine, Casco
06.2003 - 09.2003
Salon Manager/ Pre- Apprentice
Nvision Hair Design
New Lynn, Auckland
08.1994 - 08.2003
Education
Microsoft Office Foundation Skills Course -
London Computer College
London2007
National certificate in hairdressing -
Manukau Institute of Technology
Auckland 2002
Certificate in Executive Assistant Skills -
VinchenzoEsenteprogammeToevaiTafe
Sydney2020
Certificate III in Travel And Tourism -
Franklin Scholar
Sydney2013
Skills
- Customer centricity - Daily used to get the best outcome for customers in planning and executing their travel needs
- Microsoft Office and Technology - An important component of daily operations in my previous roles This was integral to assist in maintaining a professional standard across daily operations with many systems used daily
- Engaging and effective communicator - Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas Listening to others when they communicate, asking questions to better understand
- Effective customer relationship growth thorough rapport and relationship building
- Self motivated and dynamic with excellent organisational skills- This was crucial in a busy office environment to make daily operations run smoothly and assist in achieving KPI's
- Service driven sales- Used to develop and grow own customer database and stores customer database
Voluntary Work
- Worked with Breast Cancer New Zealand in fundraising and coordinating volunteers
- Fundraising with Cancer Society of New Zealand
- Worked with Amnesty International in raising awareness and fundraising
- Have run 8 half marathons , The Melbourne , Gold Coast and New York Marathons
References
REFERENCES Available upon request
Timeline
Senior Team Leader
Flight Centre
03.2012 - 12.2020
Customer Service Reception Manager
Toni & Guy
07.2011 - 12.2011
Senior Technical Consultant
Procter & Gamble
03.2008 - 06.2011
Senior Stylist
Face & Body
12.2006 - 03.2008
Senior Stylist
Vinchenzo Forte
03.2005 - 11.2006
Salon Manager
Esente Hair Design
06.2004 - 03.2005
Senior Stylist
Dickinson Forte
09.2003 - 06.2004
Arts and Crafts Counsellor
Camp Laurel South
06.2003 - 09.2003
Salon Manager/ Pre- Apprentice
Nvision Hair Design
08.1994 - 08.2003
Certificate in Executive Assistant Skills -
VinchenzoEsenteprogammeToevaiTafe
Certificate III in Travel And Tourism -
Franklin Scholar
National certificate in hairdressing -
Manukau Institute of Technology
Microsoft Office Foundation Skills Course -
London Computer College