Kathy Kwok
Parramatta,Australia
Summary
Have a 6 years retail experience. Proven track record of conceptualizing and implementing visually compelling displays, window presentations, and floor layouts to drive sales and enhance the overall shopping experience. Proficient in leveraging design principles, color theory, and spatial arrangement to effectively showcase products and promote brand identity. Skilled in collaborating with cross-functional teams to align merchandising strategies with marketing objectives and sales targets. Strong attention to detail, with a passion for staying abreast of industry trends and innovative display techniques.
Strong adaptability and learning ability, able to quickly change roles. Full of curiosity about new things and never afraid of challenges and changes.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Spicy House
01.2024 - 03.2024
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Obtained food and drinks orders using standard order pad or memorization.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Delivered accurate checks and processed bill payments in POS system.
- Prepared tables for guests by setting out linens and silverware.
Sales Assistant
H&M
11.2023 - 02.2024
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Analyzed sales trends to forecast profit numbers and anticipate obstacles.
- Develop and execute visual merchandising strategies in alignment with brand guidelines and marketing objectives.
- Provided strong customer service by greeting and building relationships with key clients. Assisted customers with item returns and payment refunds.
Spotter
Hart construction
03.2023 - 02.2024
- Guiding operators to ensure proper positioning of equipment. Watching for obstacles, hazards, or workers in the equipment's path. Directing traffic and pedestrians around the construction site.
- Communicating with operators via hand signals. Monitoring the surrounding environment for safety concerns.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
Cleaner
Total Group
04.2023 - 06.2023
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Notified supervisor of issues with equipment or breakage.
- Dusted and wiped down decorative structures, baseboards and common surfaces.
- Swept and mopped floors and vacuumed carpets.
DEPARTMENT HEAD
Decathlon
Guangzhou, Guangdong
01.2022 - 08.2022
- Develop and implement strategies to drive sales and increase revenue in the department
- Manage inventory levels and ensure that products are displayed effectively and attractively
- Work closely with other department heads and the store manager to ensure that the store is meeting its overall sales and profitability targets
- Analyze sales data and other performance metrics to identify areas for improvement and make recommendations for changes to processes or procedures
- Monitor customer feedback and satisfaction, and take appropriate action to address any concerns or issues
- Train, and supervise department staff, and provide coaching and feedback to improve their performance.
Visual Merchandiser
H&M
Guangzhou, Guangdong
06.2019 - 08.2021
- Develop and implement visual merchandising strategies that align with brand guidelines and sales targets
- Create visually appealing displays that highlight featured products and drive sales
- Develop and execute window displays that attract customers and generate foot traffic
- Collaborate with cross-functional teams to ensure that product placement and displays support sales objectives
- Monitor sales data to evaluate the effectiveness of visual displays and make recommendations for improvements
- Train and coach store associates on visual merchandising best practices and standards.
Sales Associate Part-time
H&M
Guangzhou, Guangdong
03.2017 - 06.2019
- Greet and engage customers in a friendly and professional manner
- Provide expert product knowledge and advice to customers
- Assist customers with their purchase decisions, including suggesting complementary products and upselling when appropriate
- Maintain knowledge of current sales and promotions, and encourage customers to participate in these programs
- Keep the store environment clean and organized, including maintaining stock levels and ensuring displays are well-presented.
Education
BBA -
University of Electronic Science And Technology
ZhongShan06-2023
Junior College in Food Safety and Testing Skills -
Guangzhou City Polytechnic College
06-2019
Skills
- Fast Learner
- Communication
- Collaboration & Teamwork
- Effective Time Management
- Ability To Work Under Pressure
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Restaurant Waiter
Spicy House
01.2024 - 03.2024
Sales Assistant
H&M
11.2023 - 02.2024
Cleaner
Total Group
04.2023 - 06.2023
Spotter
Hart construction
03.2023 - 02.2024
DEPARTMENT HEAD
Decathlon
01.2022 - 08.2022
Visual Merchandiser
H&M
06.2019 - 08.2021
Sales Associate Part-time
H&M
03.2017 - 06.2019
BBA -
University of Electronic Science And Technology
Junior College in Food Safety and Testing Skills -
Guangzhou City Polytechnic College
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