Katia Pereira
Mount Maunganui,New Zealand
Summary
I am a Brazilian woman who has been happily living in Mount Maunganui for more than 4 years, I am residence, I am enthusiastic, approachable, responsible, proactive and highly organised. I am a super positive person, who believes that with love, dedication, patience and enthusiasm we can transform lives. I am looking for a job where I can empower people to change their situations. I would like to help people deal with their problems and to show them how much they can do and who they can become. We all have an inner power. I believe mine is sharing and teaching knowledge about life, values and overcoming challenges, to help others find their inner power. We all go through challenging phases when we need people who help us believe in ourselves, I want to be one of those people. I value a good and supportive work environment and consider it the key to improvement. I enjoy learning new skills and am a fast learner. I am customer-focused and can remain calm and professional when dealing with challenging customers or situations. Although I had several temporary jobs while I was travelling and during my visa extension due to COVID, I feel the need to settle down and find a more permanent and challenging job that gives me the chance to change people's lives for the better and make New Zealand my new home.
Overview
17
17
years of professional experience
Work History
Reception
Zarautz Hostel
Spain
- 03.2019
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Quality and service management, sales team manager, support for students
RICO DOMINGUES LTDA
, Brazil
01.2012 - 03.2019
- Balanced school with extracurricular activities and built social connections for personal and professional growth.
- Worked as team member on complex academic projects.
- Worked closely with marketing department to optimize strategic initiatives.
- Joined extracurricular activities to explore interests or passions outside classroom.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Built positive relationships with professors and assisted with research and innovation.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Applied course concepts by attending small group discussions and re-summarizing with classmates.
- Offered tutoring support in various subjects to assist with academic needs of other students.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
Work with a special needs
Private
Tauranga
02.2020 - 05.2023
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Intermediate Florist
Blanc Florist
Tauranga, New Zealand
07.2021 - 03.2023
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Set up colorful and inspiring store displays and arrangements.
- Created tabletop and various other custom arrangements or pieces.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Picking Kiwi
Travelians Kiwi Jobs.
Te Puke, New Zealand
02.2021 - 06.2021
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Isolated damaged items to predefined marked area to report to supervisors.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
Manager assistant, Marketing and personal relationship
YOGA TRIB
Mount Maunganui, New Zealand
- 02.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Waitress
Mexico
Mount Maunganui, New Zealand
08.2020 - 09.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Assistant Chef
Rice Race Baby
Mount Maunganui, New Zealand
03.2020 - 06.2020
- Maintained kitchen order by thoroughly cleaning grills, stoves, counters and tables.
- Prepared dish ingredients by chopping vegetables, meats and garnishes.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Assisted head chef in developing new menus and planning seasonal recipes.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
- Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
Dishwasher
Rice Race Baby
Mount Maunganui, New Zealand
12.2019 - 01.2020
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
Reception
Algarve Hotel
Algarve, POrtugal
11.2018 - 02.2019
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Investigated and analyzed client complaints to identify and resolve issues.
- Used company badging system to create badges for new employees and visitors.
Commercial analyst
RAABE MULLER ME - BRAZIL IMPORTER
, Brazil
07.2011 - 12.2011
- Developed financial analysis reports and presentations by applying acquired financial principles.
- Analyzed budgets and implemented action plans to rectify issues.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
- Informed investment decisions by analyzing financial information to forecast business, industry or economic conditions.
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Interpreted data on price and yield future investment-risk trends, economic influences and other factors affecting investment programs.
- Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies.
- Created detailed technical reports highlighting findings to diverse stakeholders.
Sales manager, dealt with purchases, receipts and tax invoices
SABIN PAPER
, Brazil
12.2010 - 06.2011
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
Waitress and Sales person
OPEN PUB NAUTIC
, Brazil
04.2009 - 03.2010
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created successful strategies to develop and expand customer sales.
Sales Assistant, Child recreation
SKILL IDIOMAS
, Brazil
04.2008 - 03.2009
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Assistant
LS IDIOMAS BRASIL
, Brazil
05.2006 - 03.2008
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Contacted customers to provide information on new and exciting products and service offerings.
- Identified trends for sale promotions to increase interest or demand in products.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Start Project Mentor (Graeme Dingle Foundation) -
02.2021
English Course (New Zealand) - English Course
Aspire 2
Tauranga03.2020
Postgraduate degree Exercise Physiology - UNISUL (Santa Catarina, Brazil) -
Unusual
Brazil01.2004
J.D. -
Unisul
Tubarao - Brazil10.2003
Pscopedagogy -
Unisul
Brazil12.2000
Postgraduate degree People Management - UNISUL (Santa Catarina, Brazil) -
Secondary School (E.E. Annes Gualberto) -
Primary School (School Basic Joaquim Ramos) -
Skills
- Microsoft Office
- Corel Draw
- Adobe
- Google Drive
- Excel
- World
- Digital Marketing
- Sales Marketing
- Child Recreation
- Floral Designer and creation
- Dive Licence and own vehicle
- Cash handling experience I am honest and responsible
- Physically fit I am healthy, fit and energetic
- Self-driven I can work unsupervised and make the most of any spare time
- Team player I can work effectively in a group or team to achieve goals
- Organised I know how to prioritise tasks and manage my time accordingly
- Trustworthy I am a person in whom everyone can rely
- I Like to draw, paint, art, music, dance, sports
- Plant Care and Handling
- Artistic Floral Design
- Merchandising and Displays
- Customer Service-Oriented
- Vendor Relationships
- Flower Pruning and Watering
- Cost Estimates
- Consultative Sales Techniques
- Order Preparation and Processing
- Stock Organization
- Customer Orders
- Bouquets Design
- Design Team Recommendations
- Client Meetings
- Order Placement
- Artistic Flower Arranging
- Design Specifications
Volunteer Experience
- Asilum: Brazil (2015-2018)
- Child care: Brazil (2015-2018)
- Enrich Plus : New Zealand (2020)
Languages
Spanish
Full Professional
English
Professional
Portuguese
Native/ Bilingual
Timeline
Intermediate Florist
Blanc Florist
07.2021 - 03.2023
Picking Kiwi
Travelians Kiwi Jobs.
02.2021 - 06.2021
Waitress
Mexico
08.2020 - 09.2020
Assistant Chef
Rice Race Baby
03.2020 - 06.2020
Work with a special needs
Private
02.2020 - 05.2023
Dishwasher
Rice Race Baby
12.2019 - 01.2020
Reception
Algarve Hotel
11.2018 - 02.2019
Quality and service management, sales team manager, support for students
RICO DOMINGUES LTDA
01.2012 - 03.2019
Commercial analyst
RAABE MULLER ME - BRAZIL IMPORTER
07.2011 - 12.2011
Sales manager, dealt with purchases, receipts and tax invoices
SABIN PAPER
12.2010 - 06.2011
Waitress and Sales person
OPEN PUB NAUTIC
04.2009 - 03.2010
Sales Assistant, Child recreation
SKILL IDIOMAS
04.2008 - 03.2009
Sales Assistant
LS IDIOMAS BRASIL
05.2006 - 03.2008
Start Project Mentor (Graeme Dingle Foundation) -
English Course (New Zealand) - English Course
Aspire 2
Postgraduate degree Exercise Physiology - UNISUL (Santa Catarina, Brazil) -
Unusual
J.D. -
Unisul
Pscopedagogy -
Unisul
Postgraduate degree People Management - UNISUL (Santa Catarina, Brazil) -
Secondary School (E.E. Annes Gualberto) -
Primary School (School Basic Joaquim Ramos) -
Reception
Zarautz Hostel
- 03.2019
Manager assistant, Marketing and personal relationship
YOGA TRIB
- 02.2021
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