Katie Ashbaugh

• Providing proactive, task based supports to clients, via multiple communications channels for a seamless customer experience.
• Engaging with clients to understand their requirements and goals, tailor a rehabilitation plan that supports them to take ownership and achieve their best recovery outcome.
• Engage with employers and providers to ensure a co-ordinated approach in providing support for vocational rehabilitation with return-to-work programs.

My Why..

• I am passionate about consistently delivering exceptional customer experiences, being a trusted advisor and guiding clients throughout the sales journey and beyond with after sales support, while the customer remains in the drivers seat. I do that by being world-class at everything I do.

• People leader with 200+ staff and $12.5M budget
• Co-developed presentation and facilitator guide for an offsite Customer Connection & Leadership workshop for 2800+ airport staff and leaders
• Led group workshops to develop Fatigue Risk Management Plan, one of top 10 Key Critical risks for shift workers
• Seconded as Employment Engagement and Communications Project Manager as the business undertook significant culture and operational changes to integrate the terminals and workforce.

• Financial and operational performance responsibilities for customer teams in Reservations, Retail & Photo store.
• Beach and Bus Driver delivery teams
• Responsibilities for recruitment, performance appraisal, coaching and development, rosters, Health & Safety compliance and audits
• Oversaw the ACC Workplace Safety Management Practices Audit on behalf of all nine Ngai Tahu Tourism businesses to ensure we to adhere to audit standards and retain tertiary status and 20% discount on our levies.