Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Betteridge

Papamoa Beach, PAPAMOA,BOP

Summary

Dynamic and friendly professional with extensive experience at K&K (2008) Limited, excelling in beverage preparation and team leadership. Proven ability to enhance customer satisfaction through effective decision-making and sales expertise, fostering a positive environment that promotes loyalty and engagement. Committed to maintaining high standards of service and safety.

Overview

20
20
years of professional experience

Work History

Barista, Cook, Cafe Manager

K&K (2008) Limited
06.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

ECE Assistant

Explore & Flourish
06.2022 - 02.2023


  • Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
  • Implemented creative teaching strategies to accommodate diverse learning styles and abilities of students.
  • Assisted in organizing and supervising safe and engaging field trips, promoting experiential learning opportunities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Prepared instructional materials for classroom use, ensuring they were aligned with curriculum objectives.

Pre-School Practitioner

Steeple Aston Pre-School
02.2013 - 03.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.

Tea Rooms and B&B Manager

Park House Tea Rooms and B&B
08.2008 - 02.2010
  • Effectively using time management skills whilst preparing, cooking and baking delicious cafe style food and beverage.
  • Front of house service with knowledge and adaptability.
  • Reservations and cash handling with workplace agility.
  • Stock taking and ordering with accuracy.
  • Cleaning of the tearoom and accommodation in a high standard.

Barmaid and Waitress

Woodstock Arms
11.2005 - 11.2007
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Verified identification before serving customers to comply with state law.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.

Education

School Certificate - English, French, Photography, Geography

Tauranga Girls College
Tauranga, NZ
12-1993

Skills

  • Friendly and outgoing
  • Team leadership
  • Adaptive and creative
  • Cash register operation
  • Decision-making
  • Safe food handling
  • Beverage preparation
  • Professional demeanour
  • Sales expertise
  • Point of sale operation
  • Retail management
  • Attention to detail

Timeline

Barista, Cook, Cafe Manager

K&K (2008) Limited
06.2023 - Current

ECE Assistant

Explore & Flourish
06.2022 - 02.2023

Pre-School Practitioner

Steeple Aston Pre-School
02.2013 - 03.2022

Tea Rooms and B&B Manager

Park House Tea Rooms and B&B
08.2008 - 02.2010

Barmaid and Waitress

Woodstock Arms
11.2005 - 11.2007

School Certificate - English, French, Photography, Geography

Tauranga Girls College

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Katie Betteridge