Katie Betteridge
Papamoa Beach, PAPAMOA,BOP
Summary
Dynamic and friendly professional with extensive experience in the hospitality industry excelling in beverage preparation and team leadership. Proven ability to enhance customer satisfaction through effective decision-making and sales expertise, fostering a positive environment that promotes loyalty and engagement. Committed to maintaining high standards of service and safety.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Pristine Drycleaners
Tauranga, BOP
08.2025 - Current
- Customer Service representive with a keen eye for detail with a background of high volume retail environment.
- Processed orders and returns accurately, enhancing customer satisfaction and loyalty.
- Resolved customer inquiries through various pos channels, ensuring timely and effective responses.
- Developed knowledge of fabrics to provide informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving questions on garmets
- Utulizing pos systems to streamline customers orders and information.
Barista, Cook, Cafe Manager
K&K (2008) Limited
Tauranga, BOP
06.2023 - 07.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
ECE Assistant
Explore & Flourish
Tauranga, BOP
06.2022 - 02.2023
- Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
- Implemented creative teaching strategies to accommodate diverse learning styles and abilities of students.
- Assisted in organizing and supervising safe and engaging field trips, promoting experiential learning opportunities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Prepared instructional materials for classroom use, ensuring they were aligned with curriculum objectives.
Pre-School Practitioner
Steeple Aston Pre-School
Woodstock, UK
02.2013 - 03.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Tea Rooms and B&B Manager
Park House Tea Rooms and B&B
Woodstock, UK
08.2008 - 02.2010
- Effectively using time management skills whilst preparing, cooking and baking delicious cafe style food and beverage.
- Front of house service with knowledge and adaptability.
- Reservations and cash handling with workplace agility.
- Stock taking and ordering with accuracy.
- Cleaning of the tearoom and accommodation in a high standard.
Barmaid and Waitress
Woodstock Arms
Woodstock, UK
11.2005 - 11.2007
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Enhanced customer experience by providing friendly and attentive service during busy shifts.
- Verified identification before serving customers to comply with state law.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
Education
School Certificate - English, French, Photography, Geography
Tauranga Girls College
Tauranga, NZ12-1993
Skills
- Friendly and outgoing
- Team leadership
- Adaptive and creative
- Cash register operation
- Decision-making
- Safe food handling
- Beverage preparation
- Professional demeanour
- Sales expertise
- Point of sale operation
- Retail management
- Attention to detail
Timeline
Customer Service Representative
Pristine Drycleaners
08.2025 - Current
Barista, Cook, Cafe Manager
K&K (2008) Limited
06.2023 - 07.2025
ECE Assistant
Explore & Flourish
06.2022 - 02.2023
Pre-School Practitioner
Steeple Aston Pre-School
02.2013 - 03.2022
Tea Rooms and B&B Manager
Park House Tea Rooms and B&B
08.2008 - 02.2010
Barmaid and Waitress
Woodstock Arms
11.2005 - 11.2007
School Certificate - English, French, Photography, Geography
Tauranga Girls College