Katie Broad
Brookfeild,New Zealand
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Waitstaff
Neck of the Woods Beer Co
Tauranga, Bay of Plenty
11.2025 - Current
- Ive been working as a barista, waitstaff and bartender while working here. I am currently a senior staff member that my managers look to when training new staff.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Internal Sales Representative
Cubro
Tauranga, Bay of Plenty
08.2025 - 11.2025
- Developed strong relationships with clients to enhance customer satisfaction.
- Followed up with leads and referrals to share pertinent sales information.
- Provided product advice to customers based on their needs and preferences.
- Documented customer interactions and sales activities in CRM system.
Junior Administrator/ Receptionist
Finlay Dykzeul Chartered Accountants
Tauranga, New Zealand
05.2024 - 08.2025
- While working here my primary role was Admin/ Reception. I also picked up basic accounting skills.
- I have gained skills such as using Xero, Microsoft & Administrative Skills such as booking clients in, sending emails, setting up new clients & assisting the accounting staff when needed.
- Microsoft applications.
- Managed client records and ensured accurate documentation processes.
- Coordinated scheduling for meetings and appointments among team members.
- Maintained office supplies and ordered necessary materials efficiently.
- Supported team with administrative tasks to enhance workflow efficiency.
- Communicated effectively with clients to address inquiries and concerns.
- Organized files and documents for easy retrieval and storage.
- Performed data entry tasks such as entering customer information into databases or spreadsheets.
- Updated internal databases with client information.
- Answered phone calls, relayed messages to appropriate personnel, and greeted visitors.
Bartender/ Waitress
The Barrel Room
Tauranga, New Zealand
09.2023 - 05.2024
- This was a full time job working around 30-40 hours a week.
- I had previously worked at this establishment a year ago, I was lucky enough to come back to The Barrel Room and gain more hospitality experience.
- My day-to-day role included waiting tables, making drinks, running food, cash up, till service and supervising staff.
- While being at The Barrel Room I acquired my LCQ certificate and Managers Certificate.
- Maintained cleanliness and organization of bar area during busy service hours.
- Provided exceptional customer service to enhance guest experiences at the establishment.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
- Following opening and closing procedures.
- Trained new bartenders on drink recipes, service standards, and bar equipment use.
- Assisted in planning special events and promotions to attract new customers.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Bartender/ Waitress
QT
Auckland, New Zealand
03.2023 - 09.2023
- While working at QT I was able to refine on skills I had already gained while working in hospitality, such as efficient table service including dockets from kitchen as well as my bartending skills, and efficiently producing drink dockets in bar with up to 12 different styles of drinks on one.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender/ Waitress
The Barrel Room
Tauranga, New Zealand
09.2022 - 03.2023
- My first time working at the Barrel Room I learnt the basics of bar/ waitressing. My day to day was waiting tables, pour pints and wine, make cocktails, take food orders as well as deliver the food.
- While working here I had the responsibility of opening and closing the restaurant with my manager.
- Performed opening and closing duties including restocking supplies.
- Engaged with patrons to create a welcoming atmosphere and enhance their experience.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Taking and making drink orders.
- Serving food and drinks.
Online Supervisor
Countdown
Palmerston North, New Zealand
06.2022 - 08.2022
- I worked at Countdown while living in Palmerston North, the job included calling customers, picking orders, making sure myself and my team had above average kPI's, reporting back to my manager, supervising staff/ making sure they were picking and packing every order accurately.
- This job taught me how to manage a team when needed and what works best for that specific group of people through failure and success.
- Supervised online order fulfillment processes to ensure timely deliveries.
- Trained and mentored team members on best practices and operational procedures.
- Monitored team performance to enhance customer service and satisfaction.
- Implemented workflow improvements to increase efficiency in order processing.
- Addressed customer inquiries and resolved issues through digital communication channels.
- Conducted regular meetings with all members of the online customer service team in order to review goals, objectives, successes, challenges, and other topics.
- Created reports on key performance indicators for the online customer service team.
- Evaluated employee performance on a regular basis in order to identify areas of improvement or recognition opportunities.
- Maintained open communication with senior management regarding any changes or updates related to the operations of the online customer service department.
- Provided guidance and support to online customer service staff regarding difficult or complex inquiries.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
Barista
Mouthwater Limited
Palmerston North, New Zealand
01.2022 - 05.2022
- While working at this establishment I was given the opportunity to gain crucial experience and different methods of using coffee beans.
- Everyday was a challenge as I was given full responsibility of the coffee cart and customers satisfaction.
- Having this experience showed me I can confidently make coffees to a high quality standard and work alone if need be.
- Prepared high-quality coffee beverages using various brewing methods.
- Maintained cleanliness and organization of workspace and equipment.
- Provided excellent customer service by taking and processing orders efficiently.
- Managed inventory of coffee supplies and ingredients effectively.
- Handled cash register transactions accurately and securely.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista
Rabbit moon cafe
Waihi beach, New Zealand
06.2021 - 01.2022
- While working here I was the head barista. I would also prep food, make side salads, clean dishes and run coffee and food.
- While working this job I learnt time management and basic table service.
- Maintained cleanliness and organization of the work area and equipment.
- Operated espresso machines and grinders to prepare drinks efficiently.
- Assisted in training new baristas on company standards and procedures.
- Implemented suggestions for improving drink preparation processes and customer experience.
- Operated cash registers to process customer payments.
- Maintained high levels of customer satisfaction by efficiently handling orders and inquiries.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Checkout operator
New World
Waihi, New Zealand
02.2018 - 06.2020
- This was a part time job while I was studying at secondary school and completing NCEA level's 1-3.
- Processed customer transactions efficiently at point of sale.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card payments accurately.
- Ensured compliance with store policies and procedures at checkout.
- Greeted customers in a friendly and courteous manner.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored self-checkout users to identify problems and maintain store security.
- Verified the age of customers when selling alcohol or tobacco products.
Education
NCEA level three -
Waihi College
Waihi, New ZealandSkills
- Administration
- Microsoft Office Applications
- Xero accounting
- Client record management
- Database maintenance
- Basic bookkeeping
- Beverage preparation
- Customer service
- Point of sale operation
- Customer relationship management
- Staff training
- Conflict resolution
- Troubleshooting issues
- Effective communication
References
Referees available on request.
Hobbies and Interests
In my free time I love to play golf, go to the beach, arts and crafts and spending time with loved ones.
Timeline
Waitstaff
Neck of the Woods Beer Co
11.2025 - Current
Internal Sales Representative
Cubro
08.2025 - 11.2025
Junior Administrator/ Receptionist
Finlay Dykzeul Chartered Accountants
05.2024 - 08.2025
Bartender/ Waitress
The Barrel Room
09.2023 - 05.2024
Bartender/ Waitress
QT
03.2023 - 09.2023
Bartender/ Waitress
The Barrel Room
09.2022 - 03.2023
Online Supervisor
Countdown
06.2022 - 08.2022
Barista
Mouthwater Limited
01.2022 - 05.2022
Barista
Rabbit moon cafe
06.2021 - 01.2022
Checkout operator
New World
02.2018 - 06.2020
NCEA level three -
Waihi College