Katie Dixon
Woolston,Christchurch
Summary
Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
11
11
years of professional experience
Work History
Team Leader
Kainga Ora
Papanui, Christchurch
11.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion
- Oversight of our teams 1000 properties (allocations and case management)
- Provided coaching and feedback on employee performance, encouraging professional development.
- Leading, motivating, and coaching team, including managing staff development and performance.
- Built and maintained strong working relationships with both internal and external stakeholders.
Senior Tenancy Manager (Special Projects)
Kainga Ora
Papanui, Christchurch
07.2019 - 11.2021
- Advisory role to Tenancy Managers around family harm.
- Led case consults around complex cases.
- Liaison across agencies to ensure coordinated response.
- Supported staff in the felid with visits and engagement with individuals and whanau experiencing family harm
- Recording and reporting on FH data and trends in Kainga Ora homes
- Development and role out of Family Harm training nationally for Kainga Ora staff
Client Services Manager
Aviva
Linwood , Christchurch
07.2016 - 07.2019
- Assisted in the development of client service strategies, policies, and procedures.
- Ensured compliance with company standards for customer service delivery.
- Created reports on key performance indicators related to client services activities.
- Trained new staff members on customer service processes and procedures.
- Performed data analysis to identify areas of improvement in client services operations.
- Organized regular meetings with clients to discuss upcoming projects and initiatives.
- Maintained accurate records of all customer interactions, transactions, comments, and complaints.
- Collaborated with other departments to resolve complex customer issues.
- Monitored team performance metrics against established goals for customer service delivery.
- Responded promptly to any escalated customer service issues.
- Provided guidance to team members on how to handle difficult situations with clients.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Facilitated learning opportunities to advance team's customer service and technical skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Independent Victim Specialist
Aviva
Linwood , Christchurch
07.2016 - 10.2017
- Completed regular harm family risk assessments for clients
- Development of individual and whanau safety plans
- Cross agency liaison to ensure coordinated and consistent case management
- Assisted victims in accessing community resources, such as shelters, legal services, and mental health counseling.
- Conducted safety assessments for victims of domestic violence and stalking.
- Developed individualized service plans with clients to ensure their needs were met.
- Facilitated group counseling sessions for individuals affected by violent crimes.
- Collaborated with law enforcement officers on cases involving victims of crime.
- Advised and educated victims about the criminal justice process and court proceedings.
- Maintained detailed records of client interactions and service delivery outcomes.
- Supported clients through legal proceedings and court appearances.
- Advocated for clients with other government and non government organisations
- Delivered family violence education programmes (both individual and group)
- Supported and coached newer staff around complex cases
- On referrals to other support services when required
- Ongoing training and education around changes in family harm legislation
- Assisted victims in filing restraining orders or other legal documents.
- Coordinated transportation for clients to court hearings or other appointments.
- Provided referrals to appropriate social service agencies when needed.
- Researched best practices related to victim advocacy services.
Family Violence Advocate
Police Family Safety Team
New Brighton, Christchurch
11.2013 - 07.2016
- Assisted clients in understanding their legal rights and responsibilities.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Assisted clients in completing applications for protective orders or restraining orders.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Participated in multidisciplinary team meetings to discuss individual cases involving victims of crime.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
Education
Certificate in Policing - Law Enforcement
Royal New Zealand Police College
Porirua, NZ02-2004
Bachelor of Arts - Criminology
Victoria University
Wellington 04-2003
Skills
- Client Service
- Work Planning
- Problem-Solving
- Safety
Affiliations
- Running
- Family
- Outdoor adventures
Timeline
Team Leader
Kainga Ora
11.2021 - Current
Senior Tenancy Manager (Special Projects)
Kainga Ora
07.2019 - 11.2021
Client Services Manager
Aviva
07.2016 - 07.2019
Independent Victim Specialist
Aviva
07.2016 - 10.2017
Family Violence Advocate
Police Family Safety Team
11.2013 - 07.2016
Certificate in Policing - Law Enforcement
Royal New Zealand Police College
Bachelor of Arts - Criminology
Victoria University
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