Katie Kereama

• Collaborates with wider team, customers and business owners to understand user needs and business objectives
• Manages product backlog, with reference to key business objectives
• Oversees entire product deployments from vision and creation to rollout and delivery, including monitoring workflow through Jira board
• Works alongside business owners to share changes to project scope and timelines
• Focused on building critical features up front to identify constraints and technical challenges early
• Suggests enhancements to product design that would improve user experience
• Brainstorms with peers and other members of design team to determine enhancements and product features
• Managed multiple releases effectively in demanding environment with tight deadlines
• Maintains and provides forward view of product roadmap that anticipates client needs

• Facilitated workshops with key business users to collect information on business processes and user requirements
• Analysed key aspects of business to evaluate factors driving results and summarised into presentations
• Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement
• Improved business direction by prioritising customers and implementing changes based on collected feedback
• Identified process inefficiencies through gap analysis and outlined sensible solutions
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement

Product Solution - Eos and Salesforce

• Represented priorities and ensured interests of business area was met through change delivery plans
• Provided detailed view of requirements and specifications of business area to project to support successful transition plans to be developed.
• Ensured coverage of business is considered in all testing and readiness assessments
• Ensured appropriate level of Business Representative spread was included in project to test products before implementation.
• Raised areas of concern to project to ensure these are considered prior to implementation
• Was proactively involved in project of work to support successful development, assessment, implementation and realisation of benefits

• Analysed data and claims across frontline teams to understand areas of improvement
• Assessed employee performance and developed improvement plans
• Met deadlines by proactively managing individual and team tasks and streamlining processes
• Worked alongside Centre Manager to implement change across teams
• Developed clear action plans to meet business KPIs

• Facilitated training and learning huddles
• Onboarded new staff
• Provided practical and tactical advice on client recovery support approaches and interactions to drive quality assessments, recovery planning and client outcomes
• Monitored and evaluated recovery practice to ensure consistent and effective decision making and practice to continuously improve customer experience and client outcomes
• Supported leaders to develop capability in their teams