Katie Newby
87 James Street,Whakatane
Summary
I have a diverse range of skills that I believe would be suited to this position. I am eager to help, efficient, knowledgeable, punctual, honest, energetic and approachable. I enjoy working with people and meeting people from all walks of life.
Overview
4
4
years of professional experience
Work History
Head Teller
Narional Australia Bank
Hamitlon Island, Australia
04.2007 - 11.2010
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Earned high volume of referrals as part of bank's sales incentive system.
- Provided customer service by responding to inquiries and resolving complaints.
Receptionist
Kope Auto World
Domain Road, Whakatane
09.2006 - 03.2007
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Taupo Nui-A-Tia
Taupo, NZ11-2002
Skills
- Recordkeeping Mastery
- Consumer Banking
- Electronic Banking Knowledge
- Account Maintenance
- Bookkeeping and Accounting Proficiency
- Currency Exchange
- Exercising Discretion
- Organization and Planning
- Operational Efficiency
- Security Procedures
- Policy Adherence
- Workflow Optimization
- Cash Handling Experience
Timeline
Head Teller
Narional Australia Bank
04.2007 - 11.2010
Receptionist
Kope Auto World
09.2006 - 03.2007
High School Diploma -
Taupo Nui-A-Tia
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