Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Kendall Peters

Arapuni,WKO

Summary

Dedicated professional with over 16 years of experience in customer service, supported by studies in Event Management and a Bachelor of Travel and Tourism. Recognized for building strong rapport with individuals of all ages, fostering an environment of trust and open communication. A commitment to punctuality and continuous learning drives the pursuit of new skills while effectively applying existing expertise. Resilience in overcoming personal challenges demonstrates persistence and determination to excel in every task.

Overview

9
9
years of professional experience

Work History

Administration and Customer Relations

Opal Hot Springs
08.2024 - 06.2025
  • Handled customer relations and communication in regard to financial matters, bookings and event organisation.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer service and reservations

Hobbiton Movie Set
10.2023 - 04.2024
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company's reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
  • Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Dealt with the handling of finances and assisted customers with returns and refunds.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager

Number One Shoe Warehouse
05.2023 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

Customer service

The Warehouse
01.2023 - 04.2023
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Met customer service goals and exceeded customer expectations.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.

Security guard

Northern District Security
04.2022 - 01.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to resolve crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Reduced theft incidents by implementing effective loss prevention strategies and monitoring store activities closely.

Travel liaison

Flight Centre
01.2022 - 01.2022
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Successfully communicated with entities inside and outside of business.
  • Gathered, organized and input information into digital database.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer service

COVID Booking Line
01.2021 - 01.2022
  • Strengthened client relationships by providing exceptional customer service and support.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes while maintaining a polite and professional demeanour.
  • Ensured accurate record-keeping by diligently updating patient information and details.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.

Health Carer

Deborah Peters
01.2017 - 01.2021

Customer service

Ruapehu Alpine Lifts Ski Fields
01.2016 - 01.2016

Education

Diploma - International Travel & Tourism

Wintec
Hamilton, NZ

Certificate I and II - Hospitality

Northlakes State College
Australia

High School Diploma -

North Lakes State College
01.2011

Skills

  • Data entry and client management
  • Developed comprehensive contact databases
  • Coordinated daily duties of eight team members This included organising rosters, ordering stock, consolidating daily takings, sales and banking
  • Developed collaborative partnerships for event service
  • Marketing and sales strategies
  • Sales and customer engagement
  • Data research and compilation
  • Detail-oriented methodology

Timeline

Administration and Customer Relations

Opal Hot Springs
08.2024 - 06.2025

Customer service and reservations

Hobbiton Movie Set
10.2023 - 04.2024

Assistant Manager

Number One Shoe Warehouse
05.2023 - 09.2023

Customer service

The Warehouse
01.2023 - 04.2023

Security guard

Northern District Security
04.2022 - 01.2023

Travel liaison

Flight Centre
01.2022 - 01.2022

Customer service

COVID Booking Line
01.2021 - 01.2022

Health Carer

Deborah Peters
01.2017 - 01.2021

Customer service

Ruapehu Alpine Lifts Ski Fields
01.2016 - 01.2016

Diploma - International Travel & Tourism

Wintec

Certificate I and II - Hospitality

Northlakes State College

High School Diploma -

North Lakes State College

Similar Profiles

CREATE PROFILE
Monica Kendall Peters