Katie Powell
Perth WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate with strong organisational skills eager to secure entry-level sales position.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bidfood
10.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cleaner
Katie’s Cleaning Service
10.2020 - 10.2022
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
Restaurant Supervisor
Village Kitchen
08.2018 - 05.2019
- Front of house supervisor & front of house all rounder
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Bartender
Roadhouse Bar And Grill
01.2017 - 01.2019
- Bartender with cocktail knowledge from multiple cocktail/culinary competitions
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
NCEA in Level 1, 2 & 3 -
New Zealand Management Academies
Diploma in Hospitality Management -
New Zealand Management Academies
Hamilton, Waikato05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
- Product Knowledge
- Follow-up skills
Skills Licenses
- Full License – (Own Reliable Car)
Awards
- MONIN NZ Cocktail Competition 1st Runner up 08/2018
- Culinary Competition Waikato Regionals, 06/2017 Gold medal for Table Setting and Silver for Cocktail making.
- Auckland National Finals culinary competition - Classic Cocktails, Classic Table Setting and Innovate Table Setting. Won x3 silver.
Timeline
Customer Service Representative
Bidfood
10.2022 - 04.2024
Cleaner
Katie’s Cleaning Service
10.2020 - 10.2022
Restaurant Supervisor
Village Kitchen
08.2018 - 05.2019
Bartender
Roadhouse Bar And Grill
01.2017 - 01.2019
NCEA in Level 1, 2 & 3 -
New Zealand Management Academies
Diploma in Hospitality Management -
New Zealand Management Academies
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