Katie Sew Hoy
Auckland
Summary
Recent graduate with a degree in Bachelor of Computer and Information Sciences majoring in Software Development, showcasing expertise in UX/UI design, project management, and teamwork through a successful collaboration with Fiserv on an onboarding app prototype. Fitness enthusiast, creative cook, and history buff, combining determination, creativity, and attention to detail. Eager to contribute to a dynamic team and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Sales and Service Contact Center Representative
AA Insurance
01.2022 - 06.2023
- Processed debit and credit card and electronic check payments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Claims Administration Representative
AA Insurance
08.2017 - 07.2020
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Handled transactions and maintained payments records accurately.
Education
Bachelor of Computer And Information Sciences - Software Development
Auckland University of Technology
Auckland, AUK12.2023
Skills
- C
- C#
- Java
- Dart
- PHP
- CSS
- JavaScript
- HTML and XML
- Structured Query Language (SQL)
- Firebase
- Data Structures
- Agile Project Management (Scrum Master and Project Owner roles)
- Flutter
- Unity
- React
- GitHub
- Trello
- Wireframe
Accomplishments
In my final year at AUT, I played key role in a collaborative project with Fiserv, creating an onboarding app prototype. Applied UX/UI design, project management, and teamwork skills to exceed client expectations. Presented to industry professionals, solidifying my commitment to excellence and practical skillset
Hobbies
- Fitness enthusiast with a regular workout routine
- Passionate about cooking and baking, experimenting with diverse cuisines
- Enjoy solving jigsaw puzzles as a means of honing problem-solving skills and fostering patience
- Avid interest in history, staying informed about historical events and developments
Timeline
Sales and Service Contact Center Representative
AA Insurance
01.2022 - 06.2023
Claims Administration Representative
AA Insurance
08.2017 - 07.2020
Bachelor of Computer And Information Sciences - Software Development
Auckland University of Technology
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