Katijana Rakich

Data entry and sending emails using the Creatio customer relationship management platform.

• Sewing complex costumes
• Hand sewing fine details
• Supporting pattern makers and cutters in their workload

• Improved garment fit and quality by conducting precise measurements and adjusting patterns accordingly.
• Liaise with designers, production manager and sample machinists.
• Responsible for cutting all local samples, and co-ordinating construction with outworkers
• Record all fabric yields/trims for each style for production and costing purposes. Test fabrics for shrinkage, colourfastness, and highlight any quality issues with team and fabric supplier.

• Created engaging content for company's Instagram page.
• Processed customer orders and accurately handled payment transactions.
• Stocked, tagged and displayed merchandise as required.
• Helped customers find fabrics specific to their needs.

• Collected, arranged, and coded fabric swatches into filing system.
• Organised and cut fabric samples for clients.
• Assisted senior staff in day to day operations.

• Developed strong rapport with customers, helping locate merchandise, and suggesting styling options.
• Answering customer queries in store and via email.
• Used POS system to process sales, returns, online orders, and gift card activations.