Katrina Boyle
Rangiora,CAN
Summary
Dynamic customer service professional with a friendly, positive attitude and proven problem-solving skills. Highly adaptable with a strong passion for great customer service. At Kings Mart, I enhanced team efficiency and consistently delivered exceptional service, fostering a welcoming environment. A willingness to take on the tasks others can avoid, bringing with me positive energy & attitude.
Overview
23
23
years of professional experience
Work History
Customer Service - Retail
Kings Mart
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Diversional Therapy
Cheviot Rest Home
03.2018 - 03.2021
- Supported mental & physical wellbeing by leading activities that promoted confidence, independence and social skills.
- Designed & delivered engaging exercise, creative and social programs to enhance quality of life
- Fostered a positive, joyful environment through laughter, connection and mental stimulation.
- Passionate about learning and committed to continual improvement.
Customer Service - Retail
Vape Crew
03.2013 - 03.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Administrator
Skin Show
03.2010 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Met with clients to discuss goals, provide guidance and support decision making.
Frontline Customer Service
Star Time Backpackers
03.2002 - 03.2009
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Consistently met performance goals, utilizing strong multitasking and prioritization skills.
- Enhanced team efficiency by maintaining a clean and organized work environment.
- Delivered excellent customer service to a diverse, international guest base, creating a welcoming and friendly atmosphere.
- Provided local knowledge and travel advice, assisting guests with tours, transport and activities.
Education
New Zealand Qualifications NZQA
Skills
- Friendly, positive attitude, highly adaptable
- Teamwork and collaboration
- Consistent Customer service
- Problem-solving
- Team training and staff support expertise
Timeline
Customer Service - Retail
Kings Mart
06.2022 - Current
Diversional Therapy
Cheviot Rest Home
03.2018 - 03.2021
Customer Service - Retail
Vape Crew
03.2013 - 03.2017
Office Administrator
Skin Show
03.2010 - 03.2013
Frontline Customer Service
Star Time Backpackers
03.2002 - 03.2009
New Zealand Qualifications NZQA
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