Katrina McPherson
Manawatu,Palmerston North
Summary
Enthusiastic Fragrance Advisor with relevant experience in providing personalized fragrance recommendations, educating customers on scent profiles and accurately matching products to consumer needs. Strengths include superior olfactory senses, product knowledge, salesmanship skills and exceptional customer service. Made significant impact in current Fragrance Advisor role by consistently exceeding sales goals and contributing to team success through positive client interactions. Marketing-focused Fragrance Specialist offering an engaging, friendly personality. A team player skilled in customer service and all types of perfume. Looking to join a new organization and bring extensive expertise to the position as I make my move from New Zealand to Melbourne, Australia. Has had previous experience in beauty therapy, earning two certifications, and four years of retail experience. I am very flexible and open to extra shifts/weekends.
Overview
2
2
years of professional experience
Work History
Fragrance Advisor
Farmers
Palmerston North Central, Palmerston North
11.2023 - Current
- Assisted customers in selecting fragrances based on personal preferences and occasions.
- Provided fragrance recommendations to enhance customer experience and satisfaction.
- Educated clients on fragrance notes, ingredients, and application techniques.
- Maintained product displays, ensuring an appealing and organized presentation.
- Handled customer inquiries regarding product availability and fragrance features.
- Collaborated with team members to ensure efficient store operations and service.
- Participated in training sessions to learn about new products and sales techniques.
- Contributed to a positive shopping environment through friendly, knowledgeable service.
- Bagged or packaged purchases and wrapped gifts.
- Maintained a clean, safe and organized work environment at all times.
- Monitored customer feedback and relayed information to the team leader or manager.
- Processed payments accurately using cash registers or POS systems.
- Educated customers on scents and products available from several luxury fragrance brands.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Certificate - Beauty Therapy
UCOL
Palmerston North, NZ12-2023
High School Diploma -
St Peters College
Palmerston North, NZ12-2022
Certicate - Makeup And Skincare
UCOL
Palmerston North, NZ12-2022
Skills
- Fragrance knowledge
- Customer education
- Product presentation
- Sales techniques
- Team collaboration
- Visual merchandising
- Payment processing
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Positive engagement
- Client relationship building
- Personal grooming
- Product training
- Fragrance trends
- Beauty trends
- Adaptable and flexible
- Flexible hours
- Professionalism
References
References available upon request.
Timeline
Fragrance Advisor
Farmers
11.2023 - Current
Certificate - Beauty Therapy
UCOL
High School Diploma -
St Peters College
Certicate - Makeup And Skincare
UCOL
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