Katrina Ngatai
Auckland
Summary
I have gained my Level 3 Food & Beverage Certificate along with my Food Safety Certificate which has opened a pathway of knowledge and learning for me over the past 5 years. My skills and costumer service experience I have gained over the past 5 years are my top strengths! I am highly organised, can work in a fast-paced environment, I work very well with others, I am able to be face to face with costumers, I have computer based skills and most importantly I am a hard worker that loves a challenge. Over the course of my work journey I’ve picked up a diverse set of skills that have helped me not only grow as person but become a better one. From being a bartender working behind the bar, to working in a factory, to creating amazing pita & also working in the casino at Sky City. Although I have taken some time off work, I am eager to get back into it.
Overview
7
7
years of professional experience
Work History
Bartender/Waitress
SkyCity
11.2022 - 03.2023
- 1. Taking food and beverage orders and serving to costumers.
- 2. Ensuring costumers are well taken care of and enjoying their time.
- 3. Interacting with costumers & making sure their needs are met.
- 4. Clearing sections at the end of my shift.
- 5. Working with my team mates to ensure kitchen duties are maintained and following cleaning procedures.
- 6. Following up with complaints and compliments.
- 7. Looking after a section with up to 30 costumers alone.
Pick Packer
T.I.C
05.2021 - 09.2021
- 1. Scanning & processing outbound and return items.
- 2. Logging in correct information to computer.
- 3. Delivery of goods within a timely manner.
- 4. Sorting goods on a conveyor belt ensuring they go to right destination.
- 5. Cleaning and clearing out goods before end of shift.
- 6. Working well with team mates to hit daily goals and targets.
- 7. Keeping my area maintained to work more efficiently.
- 8. Loading goods into containers with the assistance of team mates.
Sandwich Artist
Pita Pit
05.2020 - 02.2021
- 1. Creating amazing pita pits for costumers ensuring their needs are happily met.
- 2. Food preparation for restocking of condiments and vegetables.
- 3. Grilling chicken and steak for pitas.
- 4. Keeping fridge and freezers well stocked before leaving shift.
- 5. Making smoothies for costumers.
- 6. Working at the till taking order requests and relaying back to team mates.
- 7. Ensuring work place is always clean and tidy.
- 8. Keeping tables stocked with napkins and cleaning them when needed.
- 9. Managing my time wisely in order to keep store tidy as well as looking after costumers needs.
Bartender
Papatoetoe club rooms
04.2018 - 08.2019
- 1. Serving food and beverage to costumers.
- 2. Cleaning up any spills to ensure costumers and staff safety.
- 3. Keeping the bar clean and free of clutter to ensure a smooth night.
- 4. Restocking any necessities whether that be for bar or kitchen.
- 5. Clearing and cleaning tables.
- 6. Relaying any known issues back to manager.
- 7. Closing up till & doing a money count at the end of the night.
- 8. Closing up gaming room and collecting money at the end of night.
Cashier
Nzma cafe Fusion
08.2017 - 03.2018
- 1. Taking food and beverage orders.
- 2. Eftpos transactions & cash handling.
- 3. Keeping cafe stocked with necessities.
- 4. Maintaining stock off food in warmers and maintaining stock of fridges.
- 5. Keeping my area clean and clutter free to ensure smooth service.
- 6. Making adjustments wherever necessary for costumers.
- 7. Ensuring all costumers are well taken care of and following up any requests made.
- 8. Keeping the cafe well maintained and clean.
- 9. Helping out as kitchen hand when asked or needed.
Painter and Decorator
Auckland city painters
02.2016 - 03.2017
- 1. Inspection of work site before hand to check for potential hazards.
- 2. Prepping cost estimates.
- 3. Cleaning & prepping my work area.
- 4. Varnish, paint, stain, and coat necessary walls and buildings.
Education
New Zealand Certificate - Food and Beverage service
Nzma
Ncea Level 1 - undefined
Aorere College
Ncea Level 2 - undefined
Aorere College
Bar and beverage service - undefined
Nzma
Otahuhu, Auckland03.2018
Skills
- Food Service
- Cashiering
- Cash Handling
- Food Preparation
- Costumer service (2 years)
- Customer Service
- Kitchen Experience
- Bartending
- Serving Experience
- Host/Hostess
- Restaurant Experience
- Microsoft Office
Personal Details
Eligible to work in New Zealand: Yes
Timeline
Bartender/Waitress
SkyCity
11.2022 - 03.2023
Pick Packer
T.I.C
05.2021 - 09.2021
Sandwich Artist
Pita Pit
05.2020 - 02.2021
Bartender
Papatoetoe club rooms
04.2018 - 08.2019
Cashier
Nzma cafe Fusion
08.2017 - 03.2018
Painter and Decorator
Auckland city painters
02.2016 - 03.2017
New Zealand Certificate - Food and Beverage service
Nzma
Ncea Level 1 - undefined
Aorere College
Ncea Level 2 - undefined
Aorere College
Bar and beverage service - undefined
Nzma