Katrina Ruiz

Within a year of joining as Admin/Logistics Manager, I was promoted to Business Operations Manager, where I now oversee all facets of the business. This role has provided me with valuable skills and insights that will benefit any organisation.

• Business and Retail Operations
• Project Management | Executive Support
• Administration | Office Management
• Finance | Invoice | Account Receivables & Payables
• Payroll | HR & Recruitment | Staff Database
• Supply Chain & Logistics
• Reports and Data Outputs
• Scheduling & Planning | Projections & Forecasts
• Customer Database | Customer Service and Queries
• Online Orders | Website and Marketing

• Developed and managed logistics strategies to improve the efficiency of operations.
• Monitored inventory levels and initiated re-stocking processes when necessary.
• Created reports to track shipment progress, delivery times, and costs associated with transport.
• Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
• Coordinated with suppliers to ensure timely deliveries of goods.
• Oversaw warehouse staff to ensure proper handling and storage of materials and products.
• Implemented cost-saving measures such as route optimization for shipments.
• Collaborated with other departments to develop strategies that align with company objectives.

• Identified and delivered profitable outcome for the business, through achievement of top line sales and key performance indicators and to control relevant expenses and shrinkage of the store by achieving customer service standards, developing and coaching team members and managing core operational retail functions.

• I focused on delivering exceptional customer service, coaching team members, and overseeing core retail operations
• Drive sales and maximise profitability
• Achieve high service standards and maintain best retail standards
• Stock and inventory integrity
• Team Leadership
• Staff onboarding, development, and training
• Cash handling | POS
• Store visual merchandising
• Retail reports and any adhoc requests by head office
• Foster a positive, engaging, and ethical working environment

• Created and distributed promotional materials to increase brand awareness.
• Coordinated with marketing team to create effective campaigns for products or services.
• Monitored customer satisfaction levels through surveys and feedback mechanisms.
• Conducted market research to understand customer needs and preferences.
• Collaborated with product development teams to create new products that meet customer demands.
• Analyzed competitor activities in the market and identified opportunities for growth.
• Managed a team of sales representatives by providing guidance, training, and support when needed.

• Monitored store operations and staff performance to ensure all procedures were followed correctly.
• Ensured compliance with company policies, regulations, and standards of conduct.
• Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing.
• Resolved customer complaints in a timely manner while remaining professional at all times.
• Maintained accurate records of daily transactions and other important documents.