Katrina Tagilala
Manurewa
Summary
Proven Operations Manager and Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining operations. Expert in inventory management and adept at resolving customer complaints, leading to increased loyalty. Demonstrates reliability and exceptional phone etiquette, significantly improving team accountability and performance outcomes.
Diligent with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Artisan Boutique
04.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Operations Manager
Megazone Ponsonby
07.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Operations Manager
Megazone Mt Wellington
07.2013 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Megazone Mt Wellington
10.2006 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
James Cook
Manurewa, NZSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Inventory management
- Phone etiquette
Timeline
Operations Manager
Megazone Ponsonby
07.2021 - 05.2024
Customer Service Cashier
Artisan Boutique
04.2019 - Current
Operations Manager
Megazone Mt Wellington
07.2013 - 03.2023
Customer Service Representative
Megazone Mt Wellington
10.2006 - 07.2013
High School Diploma -
James Cook
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