KATRINA THORPE
Wellington,WGN
Summary
Dynamic leader with a adept in organizational and technical skills. Excelled in enhancing client satisfaction in all previous positions. Streamlining operations, demonstrating exceptional communication and leadership. Achieved significant improvements in staff performance and client retention through empathetic and strategic management.
Overview
13
13
years of professional experience
Work History
Manager
Shape Hair Design
01.2013 - 12.2016
- Overseas and delegate daily salon operations.
- Ensuring the upmost client satisfaction
- Making appointments, answering incoming calls, responding to emails, all reception duties
- Budgeting
- Holding Weekly salon meetings
- Managing salon costs and business accounts
- Weekly reporting on staff also this included working with staff to set financial goals for themselves
- Prepare weekly and monthly revenue reports
- Inventory management
- Payroll
- Hiring and Training of staff
- Addressing Client Complaints
- Insuring a high standard of upkeep
- Looking after all the staff in regards to what support they may need
Insurance Consultant
AA Life
01.2012 - 12.2013
- Working in a system-based call center in outbound, providing insurance setup to established members.
- Taking full medical questionnaires and authorizing with the underwriters.
- Worked in an inbound system, receiving a high volume of calls regarding putting insurance in place for members, or anyone regarding insurance, or amending it as they would like.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Responded to customer inquiries and problems to promote great service.
- Assessed customer risk levels and recommended appropriate coverage options.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Manager
Blo Blow Dry Bar
, Canada
01.2011 - 12.2012
- I was the manager responsible for all duties in the salon.
- Duties included greeting clients and styling, which included blowouts, hot tools, bridal parties, events, going on location, and reception tasks such as answering phones and dealing with inquiries.
- In charge of making decisions, other duties included data entry, invoicing, stock-taking, ordering, scheduling, and making appointments.
- Blo had a great variety of training, and I was responsible for making sure all the training of the girls was up to date.
- BLO BLOW- DRY BAR, CANADA
Principal Hair Stylist
Rokk Ebony
, Melbourne
01.2008 - 12.2011
- Completely responsible for my own clientele.
- Time management skills and the ability to work under pressure through meeting appointment deadlines.
- Proven communication skills through the ability to establish and maintain solid client relationships.
- The ability to multitask and prioritize.
- High attention to detail and accuracy through cutting and styling hair to industry standards, and maintaining client satisfaction.
- Sales skills, computer skills, stock-taking, cash handling, and making and changing appointments.
- MELBOURNE
Apprentice Hair Stylist
Shape Hair Design
, Wellington
01.2004 - 12.2008
- Trained under the Vidal Sassoon techniques in all aspects of hairdressing.
- Administration duties include answering phone calls, making appointments in Katoomba (Professional Hair Stylist software), cashing up, and client retention.
- General cleaning and maintenance of the salon.
- Prepping clients, including hair consultations, prior to hair cutting.
- Assisted in inventory management tasks such as stocking shelves with product supplies.
Education
Nz Certificate in Hairdressing -
Wellington Institute of Technology
Wellington, NZSkills
- Familiar with system-based software
- Clarity in communicating
- Administrative
- Customer service
- Technical
- Leadership
- Patience
- Empathy
- Organizational
References
Available on request.
Keycompetencies
Able to adapt promptly in any work enviroment. Able to pick up new software with precision. Very confident of making decisions, Administration, data entry, invoicing, stock taking, ordering, scheduling., Provided email and telephone support acting as the primary point of contact and liaison handling queries (telephone, written, email, face-to-face) promptly and efficiently, using sound judgment and appropriate discretion to resolve routine enquiries, re-directing or actioning inquiries appropriately., Demonstrated versatility, flexibility, enthusiasm and a high level of self-motivation and initiative. Works well within a team, whilst valuing autonomy and independence. Friendly demeanour, great sense of humour and passion for people. Demonstrated capacity to exercise mature judgment, diplomacy, tact and discretion and a proven ability to manage teams in an effective manner. Holding team meetings. Training the apprentice and senior staff, holding workshops., Excellent oral and interpersonal communication skills with the capacity and confidence to deal with a wide range of clients including staff, senior management, Directors and customers., Excellent organisational skills with demonstrated competency in managing a range of concurrent tasks.
Careersummary
Manager-Shape Hair Design
Insurance Consultant-AA Life
Manager,Stylist- Bol Blow-dry Bar (Canada)
Principal Stylist- Rokk Ebony (Melbourne)
Aprentice- Shapehair design
Timeline
Manager
Shape Hair Design
01.2013 - 12.2016
Insurance Consultant
AA Life
01.2012 - 12.2013
Manager
Blo Blow Dry Bar
01.2011 - 12.2012
Principal Hair Stylist
Rokk Ebony
01.2008 - 12.2011
Apprentice Hair Stylist
Shape Hair Design
01.2004 - 12.2008
Nz Certificate in Hairdressing -
Wellington Institute of Technology
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