Katrina Van Beusekom
Queenstown,OTA
Summary
Independent Travel Agent offering more than 20 years in a customer focused industry. Terrific communication skills. Consistently delivered great customer service resulting in repeat business.
Highly organised and detail-oriented with great multitasking and task prioritisation skills.
A caring mother of two young daughters, 9 and 6.
Overview
21
21
years of professional experience
Work History
Voting Assistant
NZ Government
Queenstown
10.2023 - 10.2023
- Greeted each voter with a friendly welcome, showing them where to check in to vote and promptly addressed inquiries and resolved issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Contributed to a positive work environment with strong people skills and a proactive teamwork attitude.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Assisted the Voting Manager with the final count
Non-Response Follow up Census Collector
NZ Government
Queenstown
02.2023 - 03.2023
- Increased community participation in the census by conducting follow up door-to-door visits and providing clear information about the importance of the census.
- Streamlined data transfer process by using electronic devices to efficiently input collected information into databases.
- Enhanced teamwork and collaboration among fellow Census Collectors, sharing best practices and assisting colleagues as needed.
- Maintained confidentiality of respondents'' personal information, adhering to strict federal guidelines and regulations.
- Managed challenges faced during fieldwork, such as language barriers, through effective communication skills and cultural sensitivity.
- Provided exceptional customer service to respondents, addressing concerns and answering questions related to the census process.
Senior Corporate Travel Consultant
Destinations Travel Management
Auckland And Then From Home
08.2002 - 03.2020
- Enhanced client satisfaction by providing expert corporate travel advice and personalised itinerary planning.
- Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
- Collaborated with clients to design customised travel policies that aligned with their business objectives.
- Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
- Provided exceptional customer service by proactively anticipating and resolving any travel issues or disruptions.
- Maintained an extensive knowledge of global destinations, visa requirements, and local customs, offering valuable insights to travellers.
- Provided support during emergency situations, coordinating prompt assistance for affected travellers as needed.
- Ensured compliance with all relevant industry regulations..
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
- Processed payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with clients to increase repeat custom.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Developed promotional materials for travel packages to market hot destinations.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance to customers to reduce uncertainty and risk of financial loss.
- Helped customers with passport and visa applications.
Education
Certificate in Travel And Tourism - Travel And Tourism
Auckland University of Technology
Auckland, NZ12.2017
Skills
- Exceptional Customer Service
- Complex Problem-Solving
- Conflict resolution
- Expert itinerary planning
- Attention to detail
- Computer literacy
- Relationship building
- Time management
- GDS systems expertise
- Networking capabilities
- Social media savvy
Affiliations
- Social Netball
- Skiing
- Trail walking
Timeline
Voting Assistant
NZ Government
10.2023 - 10.2023
Non-Response Follow up Census Collector
NZ Government
02.2023 - 03.2023
Senior Corporate Travel Consultant
Destinations Travel Management
08.2002 - 03.2020
Certificate in Travel And Tourism - Travel And Tourism
Auckland University of Technology