Katrina Warren
Opotiki,BOP
Summary
I am reliable, possess good time management, am a very hard worker and take my jobs seriously. Am actively seeking full time employment within the hospitality industry. Have experience and am available Monday to Friday, can also do weekends. 7 Years experience in hospitality, hold a Full License and have transport, First Aid Certificate, Health and Safety Certificate, Food Service Certificate, Customer Service Certificate. I am a fast learner when doing anything hands on and repetitive duties. Really love to learn new skills and am keen on starting my own business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Crew Staff
Clendon McDonalds
11.2018 - 07.2020
- Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept customers and crew areas organized.
- Supported fellow crew workers during challenging situations by offering guidance based on experience and expertise.
- Maintained open lines of communication with coworkers and supervisors alike, fostering a supportive environment conducive to collaboration and mutual success.
- Calculated totals, processed payments, and issued receipts.
- Received positive feedback from supervisors for strong work ethic, reliability, and dedication to achieving team goals.
Kitchen Hand
Szimpla Bar & Bistro
10.2018 - 2020
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Larder Chef
Northern Steamship
09.2018 - 10.2018
- Maintained high standards of food safety and hygiene, ensuring all prepared items met or exceeded quality expectations.
- Increased overall guest satisfaction through consistent adherence to dietary restrictions and customization requests for plated dishes.
- Evaluated food products to verify freshness and quality.
- Demonstrated versatility in supporting other kitchen stations when needed, showcasing strong teamwork abilities.
Kitchen Hand
Northland Steamship
03.2018 - 09.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Home Care Support Worker
Geneva Healthcare
01.2017 - 03.2018
- First aid training
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Managed time efficiently while juggling multiple client needs simultaneously without compromising on quality of care.
- Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
Beverage Attendant
Tikipunga Tavern
12.2016 - 01.2017
- Serving Alcoholic beverages
- Cleaning tables and surrounding areas
- Set up for special events with up to 500 guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Increased customer satisfaction rate 90% by demonstrating excellent customer service etiquette.
Caterer- Buffet
Seasons Café
11.2016 - 01.2017
- Customer Service
- Food Preparation
- Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.
- Maintained strict hygiene standards throughout the entire event catering process.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Enhanced client satisfaction by providing exceptional catering services for various events.
- Reduced food waste through careful planning, inventory management, and portion control measures.
- Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
FOH
Turkauz café
11.2016 - 12.2016
- Deliver great customer Service
- Food Preparation for the day
- Cash handling, working the till
- Barista service, making delicious coffee
FOH/Kitchen Hand
Absolute Caterers
07.2016 - 07.2016
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
Seasonal Field Worker
Leader Brand Ltd
02.2005 - 01.2010
- Prune/Thin Fruit
- Harvest/Pack Fruit
- Quality Controller
- Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
- Harvested fruits and vegetables and prepared for sale or shipping.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Used effective weed control methods, promoting plant growth.
Pack House Worker
New Zealand Fruits Ltd
07.2000 - 01.2002
- Grade good quality fruits
- Pack Fruit
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Hospitality Level 3 - Cafes/ Restaurants, Barista, Food Safety certificate, Food and wine Knowledge, Café Service Certificate
People Potential
Whangarei02.2016
Computers Level 2 - Graphics and Design, Learning to use Word/Excel
Matapuna Training Centre
Gisborne, GIS07.2002
Building awesome whanau certificate - The early years certificate
Toolbox Parenting
Whanagrei07.2014
Hospitality Level 4 - Supervision, License Controller Qualification, Bar experience, Restaurant Service Certificate, Customer Service Certificate, Operations Supervision Certificate
North Tec
Whangarei07.2014
Hospitality and Employment Skills Level 3 - Food and beverage service, Bar Service, Barista Service, Café Service
New Zealand Management Academies
Otahuhu, AUK02.2012
Skills
- Customer Service
- Barista
- Cashier
- Waiter
- Maître de
- Larder chef
- Great work ethic
- Food preparation
- Dishwashing
- Kitchen cleaning and maintenance
- Positive attitude
- Cooking
Professional Attributes
- Customer Service- create a positive customer focus with a friendly outgoing attitude
- Barista- Can prepare delicious high quality coffee with art, and have machine knowledge
- Cashier- Take and receive payment, eftpos knowledge
- Kitchen Hand- washing and drying dishes, cleaning all areas in the kitchen, food prep
- Waiter- Take orders, deliver orders and clear tables
- Maître de- welcome and seat customers so they feel comfortable
- Larder chef- Preparing salads, roast vegetables, and baking
- Great work ethic
Certification
- First Aid Certification
- Health & Safety Certification
- Food Safety Certification
- Customer Service Certification
- Food & Beverage Service Certification
- Full Drivers License
- Hospitality Level 3
- Hospitality Level 4 (Supervision)
Timeline
Crew Staff
Clendon McDonalds
11.2018 - 07.2020
Kitchen Hand
Szimpla Bar & Bistro
10.2018 - 2020
Larder Chef
Northern Steamship
09.2018 - 10.2018
Kitchen Hand
Northland Steamship
03.2018 - 09.2018
Home Care Support Worker
Geneva Healthcare
01.2017 - 03.2018
Beverage Attendant
Tikipunga Tavern
12.2016 - 01.2017
Caterer- Buffet
Seasons Café
11.2016 - 01.2017
FOH
Turkauz café
11.2016 - 12.2016
FOH/Kitchen Hand
Absolute Caterers
07.2016 - 07.2016
Seasonal Field Worker
Leader Brand Ltd
02.2005 - 01.2010
Pack House Worker
New Zealand Fruits Ltd
07.2000 - 01.2002
Hospitality Level 3 - Cafes/ Restaurants, Barista, Food Safety certificate, Food and wine Knowledge, Café Service Certificate
People Potential
Computers Level 2 - Graphics and Design, Learning to use Word/Excel
Matapuna Training Centre
Building awesome whanau certificate - The early years certificate
Toolbox Parenting
Hospitality Level 4 - Supervision, License Controller Qualification, Bar experience, Restaurant Service Certificate, Customer Service Certificate, Operations Supervision Certificate
North Tec
Hospitality and Employment Skills Level 3 - Food and beverage service, Bar Service, Barista Service, Café Service
New Zealand Management Academies
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