KATRINA WASS
Auckland
Summary
I am a friendly, confident, well organised and hardworking individual seeking a stimulating challenge in a people oriented role that has opportunities for personal development. In my current position, I have gained invaluable experience working independently as an Office Manager where I have developed and honed skills and experience in the areas of general administration and office coordination. I am comfortable working autonomously as well as part of a collective and am naturally resolution oriented.
Overview
9
9
years of professional experience
Work History
Office Manager
Botica Timber Services Limited
10.2018 - Current
- Maintained computer and physical filing systems.
- Organised inwards / outwards timber deliveries across New Zealand.
- Interpreted management directives to define and document administrative staff processes.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Collated information to create database with customer updates and report generation.
Market Researcher / Charitable Fundraiser
Teleservices
04.2016 - 10.2018
- Liaise with sub-contractors regarding new business opportunities
- Periodic accountability reporting to Managing Director
- Provide responsive customer service solutions on behalf of various high-caliber organisations, including Trade Me, Dairy NZ and Health - I Care
- Community & Businesses United (CABU) - Integrated E-Learning solutions for schools.
Owner / Cleaner
Shimmer, Shine Cleaning Services
01.2014 - 04.2016
- Ensure that cleaning service is delivered in a professional and timely manner
- Liaise with potential clients, discuss service requirements / expectations and prepare quotes
- Process payments, upsell, negotiate annual uprates
- Coordinate services with part-time employee and clients for optimum client satisfaction.
Education
Certificate in Small Business Management -
2015
National Certificate in Computing (Level 4) - undefined
2013
National Certificate in Computing - undefined
2011
Skills
- C-Soft Production / Invoicing Software
- Outstanding interpersonal skills
- Database Administration
- Credit and Collections
- Account Reconciliation
- Client Correspondence
- Excellent Multitasking Abilities
- Customer Service Management
Timeline
Office Manager
Botica Timber Services Limited
10.2018 - Current
Market Researcher / Charitable Fundraiser
Teleservices
04.2016 - 10.2018
Owner / Cleaner
Shimmer, Shine Cleaning Services
01.2014 - 04.2016
Certificate in Small Business Management -
National Certificate in Computing (Level 4) - undefined
National Certificate in Computing - undefined
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