Ekaterina Golovina
Ngatea
Summary
Highly skilled and enthusiastic professional Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
4
4
years of professional experience
Work History
Clinic Coordinator
Audika
08.2022 - Current
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
- Optimized patient experience by consistently monitoring and addressing feedback collected through satisfaction surveys.
Sales Representative
Spark
10.2021 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assistant Cafe Manager
Bugger Cafe
11.2020 - 10.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Education
High School Diploma -
Thames High School
Thames, NZ11.2019
Skills
Appointment Scheduling
Healthcare administration
Critical thinking abilities
Team collaboration abilities
Medical billing knowledge
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Effective Communication
Languages
Russian
Native or Bilingual
Timeline
Clinic Coordinator
Audika
08.2022 - Current
Sales Representative
Spark
10.2021 - 08.2022
Assistant Cafe Manager
Bugger Cafe
11.2020 - 10.2021
High School Diploma -
Thames High School
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