Kausar Khanna
Auckland,AUK
Summary
A passionate visualizer with experience working alongside architects to bring stunning interiors, façades, and hospitality spaces to life. Skilled in conceptualizing designs, color coordination, and furniture selection across various styles. My experience in New Zealand has refined my communication skills, enabling me to collaborate effectively with diverse teams. With a background in administration and interior design studies, I blend creativity, organization, and problem-solving to deliver impactful spaces.
Overview
13
13
years of professional experience
Work History
Call Centre Representative
Concentrix-Westpac
Auckland, New Zealand
09.2024 - Current
- Company Overview:
- Provided customer support for banking inquiries and transactions efficiently.
- Responded to queries and delivered assistance via incoming calls.
- Managed general banking questions efficiently.
- Guided customers through account setups effortlessly.
- Coordinated interactions between customers and specialized teams, guaranteeing accurate support.
- Optimized client assistance processes to boost banking experiences.
Call Centre Representative
Concentrix
Auckland, New Zealand
04.2024 - 08.2024
- Company Overview:
- Facilitated customer service for Air New Zealand clients.
- Managed inbound calls, delivering flight details and assistance.
- Fostered effective communication channels among passengers, travel agents, and internal departments.
- Managed booking forms and customer information through proprietary software.
- Addressed and solved customers' concerns swiftly.
- Engaged in creative activities to maintain team leadership.
ADMINISTRATIVE COORDINATOR
Bhartiya Samaj Charitable Trust
Auckland, New Zealand
08.2023 - 11.2023
- Company Overview
- Identified new funding opportunities.
- Cultivated and sustained connections with funding organizations.
- Generated in-depth reports for the entire grant submission workflow.
- Managed budget preparation, narrative creation, and timeline organization for grant applications.
- Processed grant activity records such as award letters, contracts, invoices, and expenditure documentation.
MARKETING & EVENTS EXECUTIVE
Stamford Hotels & Resorts
Auckland CBD, New Zealand
09.2019 - 11.2019
- Company Overview:
- Internship in Marketing and Events department
- In charge of administering routine office work in the Marketing and Events department
- Daily sales report, gift vouchers, appreciation cards, welcome cards for guests
- Cold calling for upcoming events and sent mails
- Assisted F&B team with flyer distribution for forthcoming events to drive ticket sales
- BBOB Calls - to bring the old business back
- Understanding budgets and accounts
- Appreciation from Marketing and Events head for staying ahead in planning and execution for the given task
Head Visualiser (Interior)
Casa Diseno Architectural Studio Pvt. Ltd.
Noida, India
04.2012 - 12.2017
- Company Overview:
- Projects Included: Club, Independent Homes, & Luxury Homes
- Project Manager: TDI City Club 2010-2013
- A club resort with all the amenities and exclusive designer artefacts and furniture with interior planning of bar, pool, restaurant, spa, gym, rooms, landscaping, swimming pool etc.
- Project Manager: DLF Magnolias, Ultra Luxury Homes 2012-2015
- The DLF Magnolias project seamlessly combines a golf course within its campus
- Each of the three homes in this project features distinct themes and architectural styles
- Hotel Baltimore, Middleborough, London U.K. Nov 2012 – Dec 2013
- Managed the design and export of furniture and soft furnishings to London.
- Interior designing & Furniture Designing Private Client, Meerut City 2015-2017
- The private residence of an international player was meticulously designed to cater to frequent social gatherings while preserving their privacy
Education
Post Graguate Diploma In Business Administration - Business
Auckland Institute of Studies
Mount Albert, NZ11-2019
Interior Design Diploma - Interior Design
Cengage Education
Australia03-2008
Skills
- Proficient in Communicative Engagement
- Clear and Concise Writing
- Effective Multitasking
- Proficient in Compliance with Privacy Laws
- Building Customer Relationships
- Team Coordination for Projects
- Adept at Documentation and Record Keeping
- MS Office Proficiency
Timeline
Call Centre Representative
Concentrix-Westpac
09.2024 - Current
Call Centre Representative
Concentrix
04.2024 - 08.2024
ADMINISTRATIVE COORDINATOR
Bhartiya Samaj Charitable Trust
08.2023 - 11.2023
MARKETING & EVENTS EXECUTIVE
Stamford Hotels & Resorts
09.2019 - 11.2019
Head Visualiser (Interior)
Casa Diseno Architectural Studio Pvt. Ltd.
04.2012 - 12.2017
Post Graguate Diploma In Business Administration - Business
Auckland Institute of Studies
Interior Design Diploma - Interior Design
Cengage Education
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