Kaush Sharma
Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assistant Online Manager
Woolworths Group
05.2024 - Current
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
- Led employee relations through effective communication, coaching, training, and development.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
Equipment Supply Coordinator
Woolworths Group Nz
09.2023 - 02.2024
- Project Costing/Project Approval,Purchasing + Equipment Data and system management
- Store survey - Attend store survey and identify potential equipment for refurbishment
- Monitor project budgets and raise concerns with Project Managers
- Provide all project projected costs each month.
Talent Acquisition Advisor (Maternity Cover)
Woolworths Group Nz
02.2022 - 01.2023
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
- Completed talent acquisition and management for high volume + internal and external placements
- Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Operated and maintained applicant tracking and candidate management systems
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Customer Service Manager
Countdown Supermarkets Nz
01.2021 - 09.2022
- Manage and administer all facets of the Checkout, Office, Price Integrity, and Online Departments ensuring maximum sales, profit and customer satisfaction
- Resolved customer complaints while prioritising customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved concerns with products or services to help with retention and drive sales
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, emails and social media.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Assistant Customer Service Manager
Countdown Lincoln Road
12.2019 - 02.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Payroll Supervisor
Countdown Pakuranga
05.2019 - 12.2019
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines
- Calculated payroll deductions by accurately using MYOB and processed payroll to meet preset requirements
- Processed payroll garnishments such as tax liens and child support
- Submitted weekly reports on payroll activities.
Checkout Operator/Supervisor
Countdown Mangere Mall
05.2018 - 12.2019
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with the shift manager to solve problems and handle customer concerns
- Operated and closed out drawers with high accuracy to maintain balanced registers
- Answered incoming calls to offer information and direct individuals to correct personnel
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate I - Hospitality & Tourism
MSL Training
Manukau, NZ12.2019
Skills
- Personal Training & Development
- Training & Mentoring
- Inter Department Collaboration
- Customer/Team building skills
- Flexibility
- Computer Literate
- E-commerce management
Languages
English
Achievementseducation
- Forklift Licence
- First Aid Certificate
- LCQ Certificate
- General Manager's Certificate
- Mental Health Certificate
- LGBTQ+ Inclusion Certificate
- Level 2 Certificate (Tourism)
Hobbies
Gym/Hiking
Timeline
Assistant Online Manager
Woolworths Group
05.2024 - Current
Equipment Supply Coordinator
Woolworths Group Nz
09.2023 - 02.2024
Talent Acquisition Advisor (Maternity Cover)
Woolworths Group Nz
02.2022 - 01.2023
Customer Service Manager
Countdown Supermarkets Nz
01.2021 - 09.2022
Assistant Customer Service Manager
Countdown Lincoln Road
12.2019 - 02.2021
Payroll Supervisor
Countdown Pakuranga
05.2019 - 12.2019
Checkout Operator/Supervisor
Countdown Mangere Mall
05.2018 - 12.2019
Certificate I - Hospitality & Tourism
MSL Training
Similar Profiles
David HeanesDavid Heanes
Store Manager at Woolworths GroupStore Manager at Woolworths Group
Quang Huy TranQuang Huy Tran
Team Member at Woolworths GroupTeam Member at Woolworths Group
Sourav SudheerSourav Sudheer
Team Member at Woolworths GroupTeam Member at Woolworths Group