Kaushal Joshi
Duty Manager
Silverdale
Summary
- Summary:
- Building team environment to bring efficient and effective results to run store smoothly and providing exceptional customer service. Building relationship with customer, senior management and staff to get optimum results. Ensuring store and stock management and promoting brand loyalty and service with great service and performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
Work History
Assistant Store Manager
BP Oil New Zealand
10.2024 - Current
- To manage all aspects of the store operation and deliver outstanding levels of operational excellence, to include the delivery of excellent customer service, operational standards whilst achieving HSSE compliance to drive sales.
- Recruit suitable staff and obtain other resources necessary to ensure the achievement of set business objectives. Assist and support staff to conduct their daily tasks and recognise work well done.
- Ensure debtors and incorrect invoices are followed up and appropriately resolved.
- Ensure all store administration records are backed up and closed circuit television system is operating and maintained.
- Maintain professional presentation of store, and ensure all stock merchandising is to agreed standards and quality.
- Ensure all customers are attended to quickly and politely and deal with all customer inquiries and complaints to the extent of their authority - negotiating and mediating when required.
Front Office Duty Manager
Scenic Hotel Group
03.2024 - 08.2024
- Supervise and oversee reception shifts, greeting guests.
- Manage day-to-day operations of the hotel.
- Handle guest check-ins and check-outs.
- Respond to guest inquiries and requests.
- Provide local tourism information and arrange tours/transportation.
- Ensure hotel and guest security.
- Report incidents or concerns to Managers.
- Handle cash and credit transactions.
- Ensure compliance with alcohol regulations.
- Liaise with other departments for special requirements.
- Assist other hotel departments as needed.
- Provide leadership in the Front Office department.
- Manage reservations and oversee Front Office tasks
Duty Manager
The Coffee Club Orewa
06.2021 - Current
- Ensures hygiene and cleanliness is maintained to the highest standard by complying with cleaning and maintenance schedules
• Ensures Food Safety Requirements are in place according to the TCC Food Control Plan
• Ensures Workplace Healthy and Safety Regulations are followed by all team members
• Ensures that the cleaning and wash-up area work load is shared and completed by BOH & FOH team members
• Maintains high level of customer service and satisfaction
• Promoting sales through effective marketing, retail merchandising and selling procedures in conjunction with the Franchisee
• Ensure TCC Store Log Book is completed and signed off
• Comply with the Liquor Licensing Act 2012
• Assists Franchisee in Recruiting, Inducting and training all team members - Oversees Store Operation (FOH and BOH)
Duty Manager
The Coffee Club Warkworth
02.2021 - 04.2021
- Oversees Store Operation (FOH and BOH)
• Ensure TCC Store Log Book is completed and signed off
• Comply with the Liquor Licensing Act 2012
• Assists Franchisee in Recruiting, Inducting and training all team members
• Assists Franchisee in creating team member rosters, calculating hours for payroll, daily banking, cash up
• Ensures all menu items are prepared and presented as per TCC Excellent Coffee and Good Food Manuals and available throughout the entire trading day
• Ensures hygiene and cleanliness is maintained to the highest standard by complying with cleaning and maintenance schedules
• Ensures Food Safety Requirements are in place according to the TCC Food Control Plan
• Ensures Workplace Healthy and Safety Regulations are followed by all team members
• Ensures that the cleaning and wash-up area work load is shared and completed by BOH & FOH team members
• Maintains high level of customer service and satisfaction
• Promoting sales through effective marketing, retail merchandising and selling procedures in conjunction with the Franchisee
Assistant Manager
Cafe Anatolia
09.2019 - 01.2021
- Managing staff including rostering, performance management and recruitment.
- Implementing business standards and operational procedures and Managing inventory and stock
- Processing invoices and daily banking,Completing business daily and weekly reporting to HQ
- Coordinating premises maintenance, branch suppliers and trade contractors
- Managing policies and compliance relevant to the Health & Safety and employment laws and Assist in taking orders and serving customers.
Customer Service Representative
Z CBD Energy
08.2018 - 09.2019
- liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. handling, solving problems matters using Z factor
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Stocktake, Wetstock and price net of Fuel and monthly HSSE
- Stock rotation and changing store promotion.
- Successfully Completed New Zealand Certificate in Food and Beverage Service (Level 3), Café Services.
Education
Graduate Diploma in Applied Management(Level 7) -
Otago Polytechnic Auckland International Campus
Auckland 05.2018 - 05.2019
Bachelor of Mechanical Engineering -
Gujrat Technological University
Gujrat 07.2013 - 07.2017
Skills
- Staff scheduling
POS system operation
Staff supervision
Coffee making
Customer service
Customer complaint resolving
Sales techniques and increase sales
Stock management
Store operation
Certification
Excellent coffee academy Bronze
Additional Information
- Mitchell Bond (Store Manager):021 708 803
- Scott smith(Franchise owner of The coffee club-orewa): 027 585 8643
- Shiva Jadam(Franchise owner of The coffee club-Silverdale):021 211 4535
- Tritip (Franchise owner of The coffee club-Warkworth): 021 618 271
- Syed Rahman (Manager at Cafe Anatolia): 022 036 0669
- Peter fernandes(Site leader of Z mt Albert): 027 545 2431
Timeline
Assistant Store Manager
BP Oil New Zealand
10.2024 - Current
Front Office Duty Manager
Scenic Hotel Group
03.2024 - 08.2024
Excellent coffee academy Silver
06-2022
Duty Manager
The Coffee Club Orewa
06.2021 - Current
Manager certificate
06-2021
Basic Food safety training
06-2021
Excellent coffee academy Bronze
03-2021
Duty Manager
The Coffee Club Warkworth
02.2021 - 04.2021
LCQ
01-2021
Lotto service
02-2020
Assistant Manager
Cafe Anatolia
09.2019 - 01.2021
Customer Service Representative
Z CBD Energy
08.2018 - 09.2019
New Zealand Certificate in Food and Beverage Service (Level 3), Café Services
08-2018
New Zealand Certificate in Retail (Level 3)
08-2018
Graduate Diploma in Applied Management(Level 7) -
Otago Polytechnic Auckland International Campus
05.2018 - 05.2019
AutoCAD
09-2017
Bachelor of Mechanical Engineering -
Gujrat Technological University
07.2013 - 07.2017
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