Kaushal Thakur
Auckland,New Zealand
Summary
Seasoned goal- oriented management professional with current leadership experience, strong interpersonal, relationship building & influencing skills along with the zest to perform and deliver towards organizational goals while also being agile and adaptable to changes at any given time. Skilled at training employees, problem-solving ability and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and delivering excellence to all parties involved in business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Continental Cars BMW, BMW Motorrad NZ
2022.06 - Current
- Assist in the day-to-day operations of the Parts department, motivate and support staff to
achieve set targets and KPIs.
- Ensure all customers are provided with quality, professional and timely service, by utilizing all
resources available in all instances.
- Co-ordinate with other departments to ensure efficient and effective parts support is rendered
in achieving the overall company goals. - Promote products and services at every opportunity and promote new business with potential
customers.
- Ensuring adherence to health and safety regulations.
- Responsible for solving problems consistent with a sound interpretation of Company policy,
within delegated authorities. - Rearrange parts department to better serve changing trends and keep workspaces organized.
- Offer hands-on assistance to customers, assess needs, and maintaining current knowledge of consumer preferences.
- Analyze sales trends to follow demands of customers and in-shop needs.
- Train team members in successful strategies to meet operational and sales targets.
- Mitigate financial discrepancies by managing inventory, damaged goods and backorders.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Submit reports to senior management to aid in business decision-making and planning.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Provide exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Conduct regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Maintain an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Assist Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Support Parts Manager in budget planning and monitoring, ensure financial targets were met while maintaining high-quality service standards.
- Maximize sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Manage warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Assist in training new employees on parts department processes, improving their productivity and understanding of the role.
- Review and negotiated contracts with carriers to optimize shipping costs.
- Collaborate with manufacturing and supply chain management partners.
Parts Specialist
North Shore Motor Holdings T/a Continental Cars BMW
2017.07 - Current
- To delightedly fulfil customer requirements (retail / trade) and increase all aspects of BMW & MINI parts, accessories & lifestyle business through direct selling and upselling
- To ensure co-ordination with colleagues and other departments of the business for a smooth delivery of exceptional customer service
- To inform & educate the customer with manufacturer aftersales updates and repair recommendations
- To ensure unused & eligible parts / units are returned to the distributor in the prescribed manner
- To maintain an updated workbook for back-ordered parts
- To ensure the parts department administration is up to date
- Be available to attend virtual & face to face training courses
- To report any stock losses or damages to the Parts Manager
- To maintain good business relations with suppliers and customers
- Ensure that all parts are correctly accounted against invoices / delivery notes & checked before the invoice / delivery note is signed
- To ensure compliance with all aspects of Sime Darby Motor Group policies and procedures
- Responsible for solving problems consistent with Sime Darby Motor Group policy, referring problems and issues to the parts manager as appropriate
- Providing accurate information regarding franchised parts and their availability.
Parts Counter Sales Intermediate
BNT Automotive
2015.12 - 2017.06
- To provide a consistently high level of service that benefits the profitability of both the company and its trade customers
- Responding professionally and efficiently to customers and inter-branch enquiries simultaneously supporting the wider branch operations
- Conducting marketing activities like planning and organizing trade events for customers (retail automotive businesses), run promotions, educate customers and keep them updated with trade benefits
- Procure specialised performance parts & components from vendors, suppliers or manufacturers to satisfy make-to-order customer needs
- Collate product feedback, competitor activity and pricing info to catalogue team at the support office
- Receipt inwards goods accurately, process warranty claims and credit requests.
Sales Consultant
Navnit Motors Pvt Ltd (Land Rover Division)
2014.08 - 2015.01
- Defining channel requirements, establishing the sales network, car feature demonstration, post meeting activities like follow-up with clients
- Ensuring speedy resolution of queries, grievances & maintaining excellent relations with clients to generate opportunities for additional business.
Product Manager - New Vehicle Sales
Audi Mumbai West
2013.07 - 2014.08
- Conceptualizing and implementing sales plans to accomplish business goals
- Maintaining Audi standards by strictly following the AUDI SALES PROCESS.
Sales Executive
Vitesse Private Limited
2012.07 - 2013.03
- Creating a network of retail customers & corporate companies to generate business via new vehicle sales.
Education
Post Graduate Diploma in Marketing -
Auckland University of Technology
10.2015
Bachelor's in Management Studies (Marketing) -
University of Mumbai
01.2012
Higher Secondary Certificate -
University of Mumbai
01.2009
Skills
- Leadership ability
- Empowered decision making
- Excellent customer service
- Effective relationship building
- Superior communication
- Smooth negotiation
- Problem solving ability
- Warehouse operation efficiency
- Intermediate skills with MS Office and other programs
- Continuous improvement
Accomplishments
Acquisition of the Parts Advisor certification from BMW Group Australia & New Zealand.
Awarded as the National Parts Advisor in 2020 by BMW Group New Zealand.
Promoted to Assistant Parts Manager in 2022
Nomination and enrollment into the international Aftersales forum 2024 to contribute towards the group's continued success by presenting / discussing sustainable plans for the business and its people to thrive for the years to come.
Personal Qualities
- Organizational & Management Skills
- Interpersonal Connections
- Analytical thinking
- Conceptualization
- Development & Empowerment
- Crisis Management
- Optimal Resource Management
- Adaptability
- Futuristic thinking
- Strengths
- Quick learner
- Trustworthy
- Honest & Confident
- Resilient
- Disciplined
- Empathetic
- Civic-minded
- Respectful
- Metacognitive
- Mindfully Decisive
Otherskills
Microsoft Office (Excel, Power Point, Word, Outlook), Windows 8, Windows 8.1, Fluent in spoken and written English, Hindi & Marathi
References
- Neill Macfarlane, Parts Manager-Continental Cars BMW, 0064275863457
- Mandy Howard, Sourcing Team Lead- Smith & Smith Autoglass, 0064211950779
- Marcel Hendriks, Director- Peter Hendriks Panel & Paint, 006495735026
Hobbies and Interests
- Automotive Enthusiast
- Playing soccer
- Travelling
Disclaimer
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Certification
Certified Parts Advisor BMW Australia & NZ
Travelling
Spending time outdoors with family be it for hikes, social events or holiday away has always been a great way to explore and learn about the environment while meeting and knowing new people along the way.
Timeline
Assistant Parts Manager
Continental Cars BMW, BMW Motorrad NZ
2022.06 - Current
Parts Specialist
North Shore Motor Holdings T/a Continental Cars BMW
2017.07 - Current
Parts Counter Sales Intermediate
BNT Automotive
2015.12 - 2017.06
Sales Consultant
Navnit Motors Pvt Ltd (Land Rover Division)
2014.08 - 2015.01
Product Manager - New Vehicle Sales
Audi Mumbai West
2013.07 - 2014.08
Sales Executive
Vitesse Private Limited
2012.07 - 2013.03
Post Graduate Diploma in Marketing -
Auckland University of Technology
Bachelor's in Management Studies (Marketing) -
University of Mumbai
Higher Secondary Certificate -
University of Mumbai
Certified Parts Advisor BMW Australia & NZ
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