Kavneel Gounder
Manukau
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Courier Contractor
Woolworths New Zealand
08.2017 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during deliveries, fostering strong rapport with customers for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated TMS (Workforce App) efficiently, ensuring accurate input of delivery data into the tracking system.
- Supported the onboarding and training of new relief drivers, sharing best practices for route optimization and time management.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Streamlined the pick-up process by proactively loading deliveries based on destination priority.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with routers, upper management, and peers.
Store Manager
HP Stores
06.2013 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma in Business- Level 6 - Business Administration And Management
Aotearoa Tertiary Institute
Auckland, NZ02.2010
Skills
- Delivery handling
- Vehicle Maintenance
- Customer Service
- Relationship building and rapport
- Time Management
- Excellent driving skills
- Loading and unloading
- Deadline Adherence
- Punctuality
- Deadline-oriented
- Route Planning
- Problem-Solving
Timeline
Courier Contractor
Woolworths New Zealand
08.2017 - Current
Store Manager
HP Stores
06.2013 - 07.2017
Diploma in Business- Level 6 - Business Administration And Management
Aotearoa Tertiary Institute
Similar Profiles
William BrownWilliam Brown
Online Supervisor at Woolworths New ZealandOnline Supervisor at Woolworths New Zealand
Popua AleamotuaPopua Aleamotua
Volunteer at Woolworths New ZealandVolunteer at Woolworths New Zealand
Joanne MartellJoanne Martell
Office Manager / Online Shopping Assistant at Woolworths New ZealandOffice Manager / Online Shopping Assistant at Woolworths New Zealand