Kaya Skinner
Twizel,CAN
Summary
Dynamic and proactive professional with a strong background in operational efficiency at Southern Lakes Helicopters Mt Cook. Proven ability in effective problem-solving and superior customer service, optimizing resource allocation while fostering teamwork. Recognized for enhancing processes and maintaining high standards of regulatory compliance, contributing to a positive work environment.
Overview
2
2
years of professional experience
Work History
Ground Crew and Flight Operations Crew
Southern Lakes Helicopters Mt Cook
01.2024 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Exhibited exceptional problem-solving skills by troubleshooting unforeseen challenges encountered during daily operations quickly and effectively minimizing negative impacts on workflow or timelines.
- Served as a reliable and dependable team member, consistently arriving on time for scheduled shifts and demonstrating a strong work ethic throughout the duration of employment.
- Optimized resource allocation by effectively managing personnel, equipment, and materials.
- Participated in continuous improvement initiatives, identifying areas for potential enhancement within daily operations tasks.
- Maintained open communication lines between crew members and supervisors to address concerns or suggestions promptly.
- Contributed positively to the company culture by maintaining a professional demeanor at all times during work hours.
- Assisted with onboarding new employees, providing comprehensive training on company policies and procedures.
- Developed strong working relationships with colleagues, fostering a cohesive and supportive team environment.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Manages large groups of people looking for different information and boarding different flights / activities.
- Make recommendations for clients to do around the national park on days we cannot fly due to weather.
House Cleaner
Twizel Holiday Homes
11.2023 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Receptionist, House Keeping and Laundry Att
MacKenzie Country Hotel
02.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Diploma - Business Management
Aspire 2
Remote 01-2026
Skills
- Efficient multitasking
- Maintenance
- Proactive mindset
- Cross-functional teamwork
- Logistical support
- Superior customer service
- Effective problem solving
- Regulatory compliance adherence
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Ground Crew and Flight Operations Crew
Southern Lakes Helicopters Mt Cook
01.2024 - Current
House Cleaner
Twizel Holiday Homes
11.2023 - 12.2023
Receptionist, House Keeping and Laundry Att
MacKenzie Country Hotel
02.2023 - 07.2023
Diploma - Business Management
Aspire 2
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