Kayce Crewther

Private / Family Role

• Provided full-time caregiving support for a close family member with complex health needs, demonstrating a high level of responsibility, discretion, and reliability.
• Assisted with daily personal care, mobility support, meal preparation, and maintaining a safe, comfortable home environment.
• Managed and coordinated medical appointments, treatment schedules, and communication with healthcare professionals.
• Followed medication routines and monitored changes in health, wellbeing, and comfort.
• Maintained accurate organisation of daily tasks, household responsibilities, and care schedules.
• Provided emotional support and companionship, requiring patience, empathy, and strong interpersonal skills.
• Remained calm and effective in high-pressure and emotionally challenging situations.
• Balanced caregiving responsibilities with household management, prioritising tasks and adapting to changing needs.

• Delivered consistently high standards of customer service in a fast-paced retail environment, handling high transaction volumes accurately and efficiently.

• Operated checkouts, processing cash, EFTPOS, refunds, and exchanges with a high level of accuracy and professionalism.

• Promoted to Checkout Supervisor, providing leadership and day-to-day support to checkout staff.

• Managed and resolved customer complaints and escalated issues, using effective communication and problem-solving skills to achieve positive outcomes in line with company policies.

• Supervised shifts, delegated tasks, and ensured appropriate staffing levels during busy trading periods.

• Trained, mentored, and supported new team members, assisting with onboarding and ongoing skill development.

• Maintained a calm, organised approach under pressure, particularly during peak trading periods and promotions.

• Demonstrated reliability, strong work ethic, and long-term commitment through 13 years of continuous service.

• Role concluded following organisational redundancy after 13 years of service