Summary
Overview
Work History
Skills
Affiliations
Certification
References
Timeline
Generic

Kaye Falanitule

Auckland,AUK

Summary

Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Invoicing Administrator

Dayle ITM
Avondale, Auckland
06.2022 - Current
  • Entered data into Frameworks system to update client account information and demographics.
  • Liaising with inventory & customer services to ensure accuracy of data
  • Ensure Invoice Runs happen accurately & on time
  • Assist Operations & Finance teams with adhoc tasks as required

Operations Support

Winstone Wallboards Ltd
Penrose, Auckland
06.2019 - 06.2022
  • To help ensure that the operations in place are as effective and efficient as possible to meet customer needs
  • Work closely with Team Leaders, 2IC’s & Managers
  • Provide administrative and support services to office, H&S and HR staff
  • Assisting the Transport & Distribution Manager as and when required
  • Ensure timesheets are completed by Team Leaders and are available for input regarding Lieu Hours

Programme and Administration Coordinator

Foundation one Ltd
Avondale, Auckland
04.2018 - 05.2019
  • Administrator and primary contact for the division of clients, suppliers and staff utilising the job management system (Simpro) to direct workflow
  • Assist team with coordinating labour, subcontractor and material resource for do and charge, maintenance and to keep the clients informed on progress
  • Assist in preparation of quotations, SWMS and project documentation collation

Sales Support

Chevalier Wholesale Produce Ltd
Avondale, Auckland
12.2016 - 04.2018
  • Working closely with account managers and sales team
  • Correlating sales data and presenting it in a useable form
  • Prepare materials for proposal documents
  • Performed ad hoc analysis to support sales and marketing operations.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Compliance Manager

Chevalier Wholesale Produce ltd
Avondale, Auckland
06.2016 - 12.2016
  • Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
  • Maintained detailed records of all compliance related activities.
  • Assisted with the development of training materials for employees regarding compliance requirements.
  • Conducted internal audits to identify areas of non-compliance and recommend corrective actions.

Operations Administrator

Chevalier Wholesale Produce Ltd
Avondale, Auckland
12.2014 - 06.2016
  • Provide administrative and support services to office staff
  • Overseeing departments to ensure the smooth running of the business
  • Assisting the Operations Manager as and when required
  • Answer phone calls and customer questions in a professional manner
  • Assist in creating and emailing monthly newsletter to clients

Customer Service Supervisor

Chevalier Wholesale Produce Ltd
Avondale, Auckland
03.2014 - 12.2014
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.

Administration and Finance Assistant

Patelena House
Penrose, Auckland
01.2014 - 03.2014
Patelenali>Reconciliations
  • Banking/Mail/Allocation into Accredo

    • Credits & Customer Services Administrator

    Foodstuffs North Island Ltd
    Mt Roskill, Auckland
    06.2009 - 12.2013
    • Provided general administrative support to staff members.
    • Process all transport related claims through to out Transport Company
    • Proactively complete Courtesy Calls to stores, ensuring receipt of delivery etc.
    • Undertake investigations as required - including but not limited to: Tobacco & High Valued stock investigations / Missing Pallets. Investigate double up orders / Pricing Issues / Requirements for Invoicing Reversing
    • Reporting - Ensure all appropriate reporting is completed - including but not limited to Credit Analysis Report / Phone Report / Courtesy Call Reporting / Damage Reports.

    Shipment Planner

    Foodstuffs North Island Ltd
    Mt Roskill, Auckland
    03.2008 - 06.2009
    • Releasing and process orders from the Host to WMS according to the schedule
    • Monitor picking schedule to ensure orders are fully completed to their respected finish time
    • Receiving and processing Manual Orders requested by the Buyers, Category Managers and/or Merchants

    Stock Controller

    Foodstuffs North Island Ltd
    Mt Roskill, Auckland
    09.2006 - 03.2008
    • Prepared reports on inventory levels, price changes and stock movements.
    • Maintained inventory records and updated them regularly in the company's database.
    • Performed regular cycle counts to verify actual stock against system records.
    • Completed regular checks on stock levels and compared against forecasted demand.
    • Investigated discrepancies between physical count and computer system data.

    Bulk Assembly and Repack Picker

    Foodstuffs North Island Ltd
    Mt Roskill, Auckland
    02.2004 - 09.2006
    • Pick and Pack orders according to each job task sent via PDT (Portable Data Terminals)
    • Merging of orders were completed quickly and efficiently
    • Drive machinery in a safe manner

    Skills

    • Customer Service
    • Executive Support
    • Office Administration
    • Operations Oversight
    • Documentation And Reporting
    • Administrative Support

    Affiliations

    • I am an active person who is a keen fan of all sports and functional fitness. I am a proud member of my local gym, BFT Blockhouse Bay where I attend classes 5-6 days per week.
    • I love all kinds of music and look forward to meeting new people and socializing every now and then.
    • In my quiet time I like to spend time with my 2 nephews and my dog.

    Certification

    • Completed and passed National Certificate in Business (First Line Management) (Level 4 ) - 2012

    References

    References available upon request.

    Timeline

    Invoicing Administrator

    Dayle ITM
    06.2022 - Current

    Operations Support

    Winstone Wallboards Ltd
    06.2019 - 06.2022

    Programme and Administration Coordinator

    Foundation one Ltd
    04.2018 - 05.2019

    Sales Support

    Chevalier Wholesale Produce Ltd
    12.2016 - 04.2018

    Compliance Manager

    Chevalier Wholesale Produce ltd
    06.2016 - 12.2016

    Operations Administrator

    Chevalier Wholesale Produce Ltd
    12.2014 - 06.2016

    Customer Service Supervisor

    Chevalier Wholesale Produce Ltd
    03.2014 - 12.2014

    Administration and Finance Assistant

    Patelena House
    01.2014 - 03.2014

    Credits & Customer Services Administrator

    Foodstuffs North Island Ltd
    06.2009 - 12.2013

    Shipment Planner

    Foodstuffs North Island Ltd
    03.2008 - 06.2009

    Stock Controller

    Foodstuffs North Island Ltd
    09.2006 - 03.2008

    Bulk Assembly and Repack Picker

    Foodstuffs North Island Ltd
    02.2004 - 09.2006

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