Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Black

Summary

Dynamic Shift Manager with extensive experience at McDonald's, excelling in employee training and customer service. Proven track record in optimizing workflows and enhancing team productivity. Skilled in cash handling and decision-making, successfully reducing staff turnover through effective coaching and development initiatives.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

I believe McDonald's has something to teach everyone in life, no matter how big or small it is.

Overview

17
17
years of professional experience

Work History

Shift Manager

McDonald's Riccarton
06.2017 - Current
  • Assessed operational workflows to identify areas for improvement.
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Assisted in training new staff on safety protocols and operational procedures.
  • Monitored inventory levels to maintain stock availability and reduce shortages.
  • Implemented customer service strategies to enhance guest satisfaction and loyalty.
  • Supported management in daily operations, ensuring adherence to company policies.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.

Night Shift Manager

McDonald's Merivale
02.2012 - 06.2017
  • Supervised night operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored team members on customer service best practices and operational procedures.
  • Implemented inventory management techniques to optimize stock levels and reduce waste.
  • Coordinated staff schedules to align with peak business hours, enhancing team productivity.
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Trained and mentored new and existing staff to achieve best practices.

Assistant Shift Manager

McDonald's Northland's
06.2008 - 02.2012
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored staff on operational procedures and customer service best practices.
  • Implemented process improvements that increased team productivity and reduced downtime.
  • Coordinated shift schedules to optimize labor resources and enhance service delivery.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty.
  • Monitored inventory levels, facilitating timely restocking to maintain product availability.
  • Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
  • Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
  • Enhanced employee morale and productivity with effective communication and team-building activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Mountainview High School
Timaru, NZ

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Handling customer complaints
  • Team development
  • Schedule management
  • Performance reviewing
  • Shift leadership

Timeline

Shift Manager

McDonald's Riccarton
06.2017 - Current

Night Shift Manager

McDonald's Merivale
02.2012 - 06.2017

Assistant Shift Manager

McDonald's Northland's
06.2008 - 02.2012

High School Diploma -

Mountainview High School

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Kayla Black